Customer Service Representative

Kevin Smallwood

Senior Processing Tech and Designated Trainer - Octapharma Plasma Center

Garland, TX

********@*****.*** - 972-***-****

WORK EXPERIENCE

Senior Processing Tech and Designated Trainer

Octapharma Plasma Center - Garland, TX - November 2009 to Present

Supervise lab staff members to ensure correct company SOP when handling plasma units and samples

•Train all incoming staff members and cross-train current staffers on lab procedures

•Responsible for quality assurance release of product for shipment

Other duties

Donor Floor Tech

•Set up PCS2 machines with soft goods and prepare machine for use

•Ensure donor safety during plasmapheresis process

•Take donors down from machine after process is complete

Phlebotomist (currently training)

•Perform phlebotomy procedure

•Ensure donor safety during plasmapheresis process

Freight handler

Fedex freight - Sunnyvale, TX

Responsibilities

Move freight from trailer to trailer efficiently and safely.

Skills Used

Forklift certified

Customer Service Representative

Finishmaster - Garland, TX - January 2007 to June 2009

Customer Service Representative

•Provided customer service and technical support to various paint and body shops and car dealerships

Contract Driver

Principle Distribution Logistics - Houston, TX - 2005 to 2006

Contract Driver

Noble Logistics - Grand Prairie, TX - 2003 to 2005

Provided delivery services for Finishmaster, a paint and refinishing company

Correctional Officer

Dawson State Jail - Dallas, TX - 1998 to 2001

Provided safety and security for offenders and employees of the state jail facility

•Directly involved in the change of authorities that operated the facility

EDUCATION

Richland College - Dallas, TX

2009

corrections

East Texas Police Academy - Kilgore, TX

1998

North Garland High School - Garland, TX

1997

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