Sales Support

Michael Herrick

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Cellular: 301-***-****

*** ****** ****** #***

Silver Spring, MD 20910

*******.*********@*****.***

linkedin.com/pub/michael-herrick/36/900/186/

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Education

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M.A., Media and Culture

University of Stirling, Stirling, United Kingdom 2009 - 2010

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B.A., Television

Columbia College Chicago, Chicago, IL. 2005 - 2009

Concentration in TV Directing/Production

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Certifications

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Apple Certified Technical Coordinator 10.8 February 2013

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Apple Certified Support Professional 10.8 February 2013

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CompTIA Security+ May 2013

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CompTIA Network+ February 2013

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Apple Certified Associate - Mac Integration 10.7 November 2011

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Work History

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National Gallery of Art, Washington DC

Macintosh Systems Administrator December 2013 - Present

Contractor with BAE Systems

• Installed and configured JAMF Casper Suite on dual Mac Mini Servers

• Enrolled 150 Mac workstations in Casper suite and maintain policies

• Pushed OS X 10.6.8 -> 10.9.2 upgrade through Casper Self Service

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National Institutes of Health, Bethesda, MD

Mac Support Specialist November 2012 - December 2013

Contractor with CSC

Worked in NIH Clinical Center administrating and deploying Mac/iOS devices

• Configured Mac OS X 10.8 servers to provide config management, centralized software updates and

Active Directory integration to Mac clients

• Developed and deployed a standard image for Mac workstations

• Documented solutions and setup instructions for Mac/iOS

• Trained and assisted User Support Team in break-fix and configuration of Apple devices

• Tested, deployed and documented MobileIron as the new MDM solution for the Clinical Center

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National Geographic Society, Washington DC

Mac Support Technician August 2012 - November 2012

Provided Tier II technical support and inventory control for 1000+ Mac OS X computers.

• Used KACE ticketing system to track and resolve technical issues

• Imaged Macs using DeployStudio

• Installed and supported Adobe software (CS 4,5,6, Acrobat Pro)

Apple Inc., Bethesda, MD

Expert August 2010 - August 2012

Provided support, training and sales for Apple personal computers and mobile devices.

• Earned ACSP 10.7, ACTC 10.7 and ACA Mac Integration 10.7 certifications

• Worked closely with Apple Business team to deliver solutions to customers with business needs

• Consistent top 5 sales performer, in both raw revenue and attachment of warranties

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