Customer Service Sales

RICHA VAISH

House No **, New Haridwar Colony, Haridwar, Uttarakhand

Phone: +919*********, 904-***-****; Email:**********@*****.***

ACCOUNTS & STORE OPERATIONS MANAGEMENT PROFESSIONAL – RETAIL

INDUSTRY

Offering nearly 6 years of well honed experience and seeking middle level assignments across the Industry

PROFILE

• Dynamic professional with nearly 6 years of experience in successfully & consistently delivering the

responsibilities of Retail Store Management, Accounting, Merchandising, Brand Management, Revenue

Generation, Team Management & Customer Satisfaction

• Demonstrated capability of enhancing market penetration and business expansion coupled with excellent

analytical skills and primary focus to increase revenue for the organization.

• Experienced in creating and maintaining long term profitable business relationships through visionary

leadership, extensively assessing client needs, and strategically positioning product in line with customer and

market needs/ projections

• Proven capabilities in enhancing operational efficiency through regular trainings. Natural relations builder with

ability to retain customers’ patronage with advanced customer services. Effective team leader and a natural

motivator having ability to build a cohesive unit of performers; Superior written and verbal communication

Core Competencies

Retail & Store operations Visual Merchandising MIS Stock Updating Market Research Vendor Development Sales &

Marketing Customer Relationship Management Team Management Budgeting Report Preparation Inventory Management

PROFESSIONAL EXPERIENCE

GITANJALI JEWELS & CHHABRA 555 as a Manager of Store & Accounts from May 2009 to April 2013.

SHREE BALAJI JEWELLERS as a Area Sales & Operation Manger from May 2013 to Sep 2014.

DESCRIPTION OF JOB PROFILE

• Implementing sales promotional activities as a part of market development & brand building effort while ensuring error

free implementation of SOP

• Consistently achieving sales target by ensuring best customer service and tracking KPIs while preparing and maintaining

regular MIS reports as well as performing stock & sales analysis

• Managing loyalty customers and regularly updating them on latest offer, promotions and arrival of new collection

• Forecasting product requirement by analyzing market and competitors and consistently achieving best possible revenues

for diverse product line

• Preparing strong and reliable MIS reports for facilitating the decision making process and liaison with Management for

innovative market penetration

• Involved in inventory planning and optimizing allocation of fast moving merchandise as well as controlling shrinkage and

supervising Visual Merchandising in the Store to assure the best VM for department, windows, focal point as well as

frequently changing the display of visuals and signage's

• Managing inventory system, place orders to restock the merchandise while managing the outflow and inflow of the

inventory also entailing stock indenting

• Providing effective and inspirational leadership to the team through regular training, motivation and performance

appraisals in order to achieve set targets in sales volumes

• Tracking and maintaining records of schemes in terms of dates, duration, scheme details and level of success facilitating

future planning by store as well as category management

• Managing customer service, maintaining cash as well as resolving post sales service issues, if any

• Responsible to achieving daily and monthly sales targets and maintain optimum profitability levels and reduce shrinkage

• Managing day-to-day accounts and keep track of complete cash transaction while regularly authenticating the same

EDUCATIONAL CREDENTIALS

Master of Business Administration (Finance)

Institute - Vinayaka Mission University

Bachelor of Commerce

Institute - Hemwati Nandan Bahuguna Garhwal University

Computer Course in MS Office & Tally

Institute – Acme Computers

Senior Secondary Education (Commerce with Math’s)

Institute – Shivedale School (CBSE BOARD)

IT Skills

MS Office, Tally, Windows and Internet Applications

Date of Birth: 25th September 1991

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