Customer Service Sales

CHUNXIAO FU (CHELSEY)

***** ** ********** **

Phone: 917-

***-****

Sherwood OR 97140

Email:

******@*****.***

? Business Analyst ?

Highly accomplished business analyst. Practiced in clarifying business

requirements, performing gap analysis between goals and existing procedures

and designing process and system improvements to increase productivity and

reduce cost.

PROFESSIONAL EXPERIENCE

Matrix-Exzac-- Business Analyst/ Consultant

New Jersey, Oct. 2012-March 2013

. Delivered efficient AML projects into production for international banks

like Bank of Tokyo-Mitsubishi (NJ), HSBC (NY), BOA (NY) and Huntington

National Bank (OH).

. Acted as an intermediary between business requirements and customized

technology implementation like tailoring Actimize.

. Conducted data analysis for financial transfer fraud detection by taking

SQL queries, performing stored procedures and building EXCEL functions.

Identified critical information and made recommendations to meet the needs

of various end users.

. Performed QA testing during each project life cycle, ensured all

issues/defects identified and maintained test results. Also designed and

documented all relevant use cases and test cases and improved the quality

of clients' products.

. Documented developers' notes, clients' presentations and other materials

into standard BRD/FRD formats.

MoneyGram of NY-- Local Manager/ Compliance officer

New York, Nov. 2009-Aug. 2012

. Grouped and developed the first MoneyGram Chinese branches in NY

Manhattan, Brooklyn and Flushing.

. Processed more than 500 transactions each branch per month and opened

around 1500 new accounts within a very competitive market within a year.

. Oversaw new business opportunities and set effective market strategies to

expand MGNY financial service network.

. Audited daily report, monitored and evaluated all financial transactions.

. Analyzed impact of policy changes on existing functionality and future

deliveries.

. Acted as a key contact of Sales Agents to provide assistance with

complying with official requirements, completing reports, and resolving

general inquiries.

WORLDMARKETING, INC-- Productive Cooperator

NY New York, 2009

. Controlled and managed the flow of information between the various

components of each project and worked with department spreadsheets,

filling and placing cutting tickets.

. Made sure all necessary data and materials were on site at the right

time. Communicated with inner departments like sales, designers and

marketing, as well as overseas and domestic customers and factories to

ensure everything prepared for production.

. Assessed profitability of expansion strategy in fashion industry; result

were used by the client to make entry decision.

. Used critical path scheduling, successful planed, organized and arranged

shipments and monitored system records.

RELEVANT SKILLS

. Expertise: five-years experience in financial service industry; process

strong analytic, strategic planning and management skills

. Language: excellent written and verbal communication skills both in

English and Chinese and great knowledge of Asian culture.

. Software: competency in SQL, Excel, Actimize, Salesforce, Lync, Word,

Outlook, Access and PowerPoint.

EDUCATION

Master of Business Administration, 2009

Delaware State University, the Business School, Dover, Delaware

B.S. in Finance, 2006

Northeast Normal University, Jilin, China

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