Desktop Support Specialist

SCOTT CLAUSING

*** ******* ******, ********, ** 95210 ****@************.***

Cell: 209-***-**** & Home: 209-***-****

As a Computer Repair Expert with over 15+ years of expertise, I am seeking

an opportunity in your area. My Skills include DOS to Windows 8 software,

IBM, Dell, HP laptop and desktop hardware, configurations and repair.

SUMMARY OF QUALIFICATION

. 15 Years of Hands on Network and Technical Project Management

. Systems Administration & Database Connectivity Experience

. 20 Years of Quality Control, Troubleshooting & Superior Client Service

Experience

. Microsoft Certified Systems Engineer NT 4.0 (MCSE)

. Microsoft Certified Professional (MCP)

. A+ Certified.

TECHNICAL SKILLS

Hardware & Software Proficiencies:

. Hardware: IBM, Dell, HP, Laptops and Desktops, WAN/LAN Support

. CUSTOM Computers: Building, Upgrading and Repairing

. SOFTWARE: Windows 95/98/2000/XP/7, NT/2000 Server & Workstations,

Microsoft Office

Professional EXPERIENCE

ASSET COORDINATOR

INSIGHT GLOBAL (Modesto, CA) 10/14-1/15 (Contract Job)

. Inventoried new and returned computers and iPads.

. Ghosted returned systems for legal holds; imaged systems for

redeployment.

. Updated the paperwork and active directory as needed.

Customer Engineer

Schoening Technology Group, Inc. (Stockton, CA) 7/14-9/14 (Contract Job)

. Support Cash Registers, Laptops, Desktop, Label Printers, and Self

Check Out Cash Registers

. Work the trouble ticket queue and with other members of the team to

meet SLA standards

. Take escalated calls from the Field Support Center

ONSITE SYSTEM ADMINISTRATOR

Restoration Hardware (Tracy, CA) 4/13-11/13 (Contract Job)

. Brought on to cover all onsite IT Support needs while current System

Administrator is away bringing a new Call Center online

. Support Terminal Servers, Thin Clients, Standard Servers, Laptops and

Desktops

. Manage Active Directory including Adding User Accounts and updating

both User and Computer Profiles

Desktop support analyst

VM Services, inc. (Newark, CA) 10/12-4/13 (Temp Job)

. Support mutable hardware platforms including Dell, IBM and HP to name

a few

. Maintain hardware and software inventory information

. Support Win98 to Win7 and Office 2000 to Office 10

. Sole on-site Computer Support Technician

Desktop Technician

PROVEN SOLUTIONS INCORPORATED (Tracy, CA) 07/12-9/12 (Contract Job)

. Break down and set up of 200+ thin clients

. Imaging and configuring thin clients and desktop systems

. Cabling cubicles in order to hide cable and wire runs

. Assisted with PBX punch downs

deskside technician

STefanini techteam (Lathrop, CA) 6/09-2/11 (Contract Job)

. Worked as a Break/Fix technician for all level two issues

. Setup and broke down computers for meetings and visitors

. Supported special projects including maintained on site inventory

. Repaired/Upgraded all user hardware

Technical Support Analyst

COMPUCOM (San Jose, CA) 1/00-4/04 (Contract Job)

. Worked as a Break/Fix technician supporting multiple locations on the

Cisco Campus

. Supported all internal virus issues affecting multiple computers;

gather reports & provide root-cause analysis

. Resolved escalated user issues, including dialup problems,

user/computer/printer setup, network connectivity, network usage, &

computer re-imaging

EDUCATION AND TRAINING

Computer Service Technology

National Training Institute

MCSE Windows NT 4.0 Track

New Horizons Computer Learning Center

Windows 2000 Network & Operating System Essentials

Productivity Point International

Upgrading Support Skills for Windows 2000

Quick Start Technologies

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