Customer Service Sales Representative

**** ******* **** 443-***-****

Pikesville, Maryland *******@*****.***

21208

Micah N. Street

Education

August 2008 Coppin State University Baltimore, Maryland

Majoring in Entertainment Management presently enrolled as a senior.

Work Experience

June 2004 - November 2004

Admiral Mortgage

Pikesville, Maryland

Phone number not available. Business has since closed.

Sales representative

solicited potential customers for mortgage

refinancing and also provided customer service for incoming calls.

June 2004 - September 2010

Owned and operated snowball and candy business.

January 2008 - August 2009

BJ’s Wholesale Club

Owings Mills, Maryland 410-***-****

Cashier, Front door greeter and Food court manager.

April 2010 - November 2011

HH Gregg, Electronics and Appliances

Catonsville, MD 443-***-****

Front desk customer service representative and Warehouse associate

Finalized customer purchases, processed returns and exchanges, solved customer issues and

directed incoming calls to the correct department.

April 2012 - October 2014

Bank of America

Randallstown, MD 410-***-****

Bank Teller

Process member transactions and assess member needs to insure they are receiving the most

suitable products and services while providing exceptional customer service.

Answer incoming calls.

Schedule customer appointments.

October 2014 - Present

Maryland Live Casino

Hanover, MD

Main Banker

Responsible for handling all incoming and outgoing money, service and maintain ATM

machines, oversee and verify cashier transactions and respond to customer questions and

issues.

Interest and activities

Computer technology, current events, electronics, sports, music, movies, Graphic design,

Business management, web surfing, and E-commerce.

Extracurricular activities

Member of Randallstown High School football team-2006

Volunteer at Junior Achievement’s Biztown - November 2011,

Assisted Children who participated in the various workshops.

References

William Jones Columbia MD 410-***-**** - Personal

Herbert Compton, Owings Mills, MD 410-***-**** - Personal

Christine Thompson, Baltimore, MD 443-***-**** - Professional

Brittany Laws, Baltimore, MD 443-***-**** - Professional

Contact this candidate