Customer Service Office

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Progessvie High School High school

Diploma 2007

Fortbend Tecnical Center Cosmetology

2007

Loan Star College (Online) Business

Administration Spring 2015-Current

* ************ *xperience

1 Reign Group Staffing Firm 6/2009-9/2014

1 Office Manager

. Lead generation for new accounts

. Scheduled appointments for company executives

. Coordinating all clerical staff & utilizing office equipment

effectively.

. Recording office expenditure and managing its budget.

. Coordinating meeting and networking events.

. Maintaining office equipment & arranging any repairs or replacements.

. Arranging all travel and accommodation arrangements for staff.

. Ensuring that all health and safety policies are observed.

. Carrying out staff appraisals, managing performance & disciplining

staff.

. Ordering stationery, office equipment and furniture as required.

2

3 Volt Workforce Solutions 4/2008-6/2009

1 Receptionist

. Take and relay messages.

. Update appointment calendars.

. Schedule follow-up appointments.

. Answer phones and operate a switchboard.

. Route calls to specific people.

. Answer inquiries about company.

. Greet visitors warmly and make sure they are comfortable.

. Call persons waiting for visitor and book them a room to meet in.

. Schedule meetings and conference rooms.

. Make coffee and set out food.

. Ensure reception area is tidy.

. Coordinate mail flow in and out of office.

. Coordinate office activities.

. Handle phone calls from people calling in sick.

. Gather personal and insurance information.

. Hand out employee applications.

. Arrange appointments.

. Cash out people when necessary.

. Validate parking tickets.

. Give visitors badges and direct them to where they can sign in.

. Issue parking passes.

. Send email and faxes.

. Collect and distribute parcels and other mail.

. Perform basic bookkeeping, filing, and clerical duties.

. Prepare travel vouchers.

4 Macy's Department Store 10/2007-3/2008

1 Cash Box

. Report to Business Manager

. Provide customer service for sales/orders/exchanges of Tickets, Group

Sales, Subscriptions, and Gift Cards via telephone, email, written

correspondence, and/or in person.

. Process orders using Total Info Box Office software and/or accepting

cash and checks as payment.

. Screen visitors, telephone calls, and direct to appropriate staff

members.

. Respond to requests for information as directed.

. Organize and maintain a complete and accurate file system of various

correspondence and documents.

. Responsible for box office cash draw count out and settlement at start

and end of shift.

Knowledge

Proficient in Microsoft Windows XP and Windows 7, Microsoft Office

2010 & 2013, Internet Explorer, Firefox, Google Chrome.

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