Customer Service Management

Location:

Salary:

25,000.00

Posted:

April 21, 2015

Pamela R Fultz

Panama City, Florida 32404

********@*****.***

OBJECTIVE:

I am applying for an entry level position with your company.

EXPERIENCE:

Nov 2014 - Present

Dollar Tree, Lynn Haven Florida

Cashier, Customer Service

1992-2007

Pam's Tax Service, Findlay Illinois

Tax Preparer

Contacted Customers to request support documentations,Contacted Patrons whose checks were returned and followed established

procedures to make payment arrangements. Controlled budgeting, financial reporting, inventory cost, cash management, Acted

as key contact for major clients, and professional consultants, Consolidated taxable income for federal and state income tax

returns, Interacted with accounting tax, and legal clients, Reported to federal and state agencies, creditors, customers,

and other financial statement users, lots of customer service, Answered phones, used copiers and fax machines.

2007-2010

Consolidated Communications, Mattoon Illinois

Messenger/Phone Operator

Answered incoming calls on a computer system for multiple clients, and passed call on to appropriate departments or took mess-

ages, and passed them on to appropriate departments.

SKILLS:

Running a cash register, filled out individual and joint tax returns, oral communications,office management, problem

solving, planning, scheduling, written, and verbal communication, call monitoring, first class service, well developed

listening skills, record keeping, typing, filing, using a copier and fax machine.

VOLUNTEER WORK:

Red Cross Blood Mobile

Field Wright Medical Center

ACHIEVEMENTS:

I ama published poet, and Received the Editors choice award in 1998 from International Poets Society

EDUCATION:

Chicago Federated Tax College, Chicago Illinois

Received Tax Preparing Certificate