Customer Service Technician
Resume:
MUOI NGUYEN
Newark, Ca. *****
JOB OBJECTIVE: Electronics Technician
SUMMARY: Over 30 years in telecommunications development, production,
and test. Worked in Engineering, Manufacturing, and
Customer Service functional groups. Involved in New
Product Introduction (NPI), Technology Transfers to new
Contract Manufacturers (CMs), and full product line
transfers out of state. Designed and built custom debug
fixtures for products acquired from other OEMs. Assembled
and maintained PC based functional production testers
utilizing National Instrument's LabWindows.
EXPERIENCE:
4/2006- 01/15: PRO-WORK, INC/CREATION TECHNOLOGIES. 2801 Northwestern
Parkway Santa Clara, Ca. 95051
Production Technician/Repair Technician: Tests, debugs and repairs
all FOUNDRY NETWORKS, TRAPZE NETWORKS, EXALT network, NET
OPTIC, TELLABS, REDWOOD Systems, ADEPT Systems, THEMIS
Computer, ADEPT products.
1985 -3/2006: VERILINK CORPORATION 39745 Eureka Dr. Newark, Ca.
94560
Formerly Larscom (Milpitas, CA) and formerly Larse Corporation (Santa
Clara, CA). Various responsibilities include:
2004 - 3/2006: Assist with product and technology transfers from
California to Alabama. Responsible for training new
technicians at CMs on legacy products and for bringing up
all new prototype and pilot run boards for design
engineers.
1999 - 2004: Production Engineering Department: NPI, qualification of
OEM products, factory and CM support. Maintain functional
testers and Safety (Hi-Pot) testers and calibration
fixtures. Special projects include extended temperature
tests on substitutes and redesigns for End of life (EOL)
components
1995 - 1999: Customer Service Technician: Performed analysis and
repairs on all returned products. Entered data into
quality system database.
1990 - 1995: Factory test technician. Perform functional tests on all
products. Assist test engineers with functional tester
assembly and maintenance.
1985 - 1990: Electrical and Mechanical Assembly for production,
Prototype assembly for Engineering, Functional Tester
Assembly.
TEST EQUIPMENT:
Experienced with all fluke meters, temperature probes, temperature
chamber, Oscilloscopes, Fireberd 6000A and adaptors, T-Berd
310, HP Omnibert, Acterna ANT-20, Various manufacturers Hi-
pot and ground continuity testers, Switches, fuse panels,
and power supplies.
EDUCATION:
08/1983 to 08/1986: MISSION COLLEGE, Santa Clara, CA Electronics
courses
REFERENCES: Available on request
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