Customer Service Manager

Stephanie Thomas

******************@*****.***

347-***-****

***-** *** ****** ***** Ozone Park, NY 11420

Education:

Undergrad degree

York College, Present

Various Skills:

PowerPoint, Excel, Mac, Windows, Management, Administering, Coordinating, Analyzing, Editing,

Visualizing, Multitasking, Conversing, Accounting, Customer service, Office, Interpersonal

Experience:

USPS December 2014-January2015

Mail Handler

JFK

My duties at USPS included: lifting large bags containing mail and packagesand dumping them onto a

belt; then it will be sorted in a different station.

2 Cute April 2009 -June2014

Manager

Valley Stream

My duties at 2 Cute included: recruiting, selecting and training employees. I continuously coach,

counsel and monitor job results. As well as maintaining the stability and reputation of the store

and protect employees and customers by providing safe and clean store environment. I also secure

merchandise by implementing security systems and measures. Maintaining professional and

technical knowledge by attending educational workshops; reviewing professional publications;

participating in professional societies. I also secure that special promotion signs are displayed

properly. I also open and close registers and fix any technical difficulties with the computer system.

Dealing with customers that are not satisfied with our services. I also maintain the store’s display and

it’s organization on a daily bases.

Mandee 2007 - 2010

Sales associate/ cashier

Ozone park, New York

My duties at Mandee include: greeting the customers as they enter the store. Assisting customers

to find the merchandise they are looking for. Receiving and storing the delivery of large amounts

of stocks and stocking shelves with merchandise. As well as balancing cash register with receipts;

dealing with customer refunds. Responsible dealing with customer complaints. Responsible for

security within the store and being on the look out for shoplifters and fraudulent credit cards. I also

keep the store tidy and clean, this includes hovering and moping.

Toy Connection 2006 - 2007

Office assistant

Lawrence, New York

My duties at Toy Connection include: filing paper work in the office. Organizing shipments that were

proceed daily. Shipping out packagesdaily.

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