Customer Service Manager
Resume:
GERARDO Valadez
La Puente, CA 91744
Tel: 626-***-****
************@*****.***
objective
To obtain a challenging position where I can utilize my leadership,
organizational, communication, and customer service skills that will
further advance my career.
Summary of qualification
A detailed-oriented, self-motivated person with
management skills.
Knowledge in Mail/Distribution, Shipping and
Receiving, Warehouse, Statement/print Services,
Check Processing
Works well independently and as a strong team
player.
Great customer service and communication skills.
Strong advocate of teamwork amongst diverse groups.
Exceptional networking skills.
High standards of ethics and integrity.
Experience
January 2007 - January 2012 U.S Bank La
Mirada, CA
Operations Manager - Mail and Distribution
Work independently on moderate complex issues and
projects
Manage daily workflow to meet deadlines and
maintain customer satisfaction
Ensure my team maintains goals with regard to
quality and productivity
Supervise associates in their day to day functions
of resolving issues
Lead Projects within our area
Motivate, coach, and develop associates to achieve
optimal performance results
Assist in actual production as needed
Conduct research work to resolve customer and
operational issues
Responsible for administering performance reviews
to associates
Provide monthly forecast for department.
July 2005 - December 2006 U.S Bank Redwood
City, CA
Operations Manager - Mail and Distribution
Provide monthly forecast for department.
Ensure the teams are operationally efficient and
adherence to quality and regulatory standards.
Areas of responsibility Mail Center and Shipping
and Receiving
Responsible for administering performance reviews.
Coordinate department training. Perform department
research/audits
Provide customer service to our Corporate and
institutional clients.
May 2005- June 2005 U.S Bank
Redwood city, CA
Operations Lead Clerk 3- Mail and Distribution
Responsible for workflow and meeting deadlines
Ensure all incoming work and outgoing shipments at
logged and labeled.
Prepare Flight and ground shipping manifest and
shipment bills
Process all US Mail /FedEx and UPS for pick up.
Prepare Nightly reports
Provide excellent customer service to our Clients
Perform department research of all reject mail
Provide shift coverage
March 2004- May. 2005 U.S Bank
La Mirada, CA
Item Processor 3 - Item Processing/Clearing
Transaction Operations
Responsible for running IBM 3890 Sorter and NCR
I-Tran 9810 machine
Ensure all work in processed and completed within
deadlines.
Prep and label all out going Fed and Bank work
Run rejects through image scanner
Repair all rejects, correct account number, check
numbers
Make sure nightly reports and complete and balanced
File all GL's
Batch and prep proof work for processing
Feb. 2003 - Sept.2003 City National Bank Los
Angeles, CA
Aim Operator/Clerk - Bank Operations
Responsible for running and Maintain Bell and
Howell Statement Inserter Machine
Check Statements before processing for errors
Balance all work processed and check postage stamp.
Assist in the process and prep for Retail lockbox,
mail room, receiving incoming shipments/proof and
ATM items.
Open all mail using Opex equipment and batching
work.
July 2000 - Oct. 2002 Wells Fargo Bank El Monte, CA
Equipment Operator 2 - Trust Department /Print
Services
Responsible for running and Maintain Bell and
Howell Statement Inserter Machine
Print all reports for processing using OCE printers
Check Statements before processing for errors
Balance all work processed and check postage stamp.
Add and track money added to mail meters
Track inventory and process orders for supplies.
Prepare monthly reports
Assist in the process and prep for Retail lockbox,
mail room, receiving incoming shipments/proof and
ATM items.
August 1995 - June 2000 Wells Fargo Bank El
Monte, CA
Senior Mail/Shipping & Receiving Clerk2- Production
Processing
Responsible receiving all incoming shipments for
all departments at Data Center and Call center.
Ensure all incoming work and logged and labeled.
Distribute all items received to its destination
Move all items to warehouse using pallet jack and
arrange item using forklift.
Prepare all outgoing shipments; palletize all large
shipments via ground transportation.
Prepare all Flight and Ground weight shipment bills
Assist in the process and prep work for mail room,
receiving incoming shipments/proof and ATM items.
Education
South El Monte High School, South El Monte, CA
1992-1995 Diploma
Awards
U.S Bank Above and beyond award
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