Engineer Customer Service
Resume:
Steven W. Thompson
Baileyton, AL 35019
**********@*****.***
Summary
22+ years spent maintaining, troubleshooting, repairing and installing a
broad spectrum of equipment. My strength is Cath lab, Nuclear Medicine, X-
ray and R/F equipment; this also includes several OEM's DR rooms in the
medical field. Calibration consisted of raw image data, processed data,
gain calibration and pixel data. Detector types included Canon, Siemens,
GE, Philips and Quantom. Areas of repair have included but were not
limited to, hydraulics, pneumatic, electrical and electronic components,
this included calibrating and replacing detectors. I also was constantly
troubleshooting network and software problems which sometimes included
installing AE-Titles, IP Addresses and gateways. Many times when a
software problem would occur, I would have to re-install software. I have
been consistently recognized for outstanding performance by customers,
supervisors and peers. Utilizing my technical and people skills to gain
employment with a strong, stable company is my main goal.
Work History
Catholic Health Initiatives
03/2013 to 03/2015
Field Service Specialist, II
Responsibilities consisting of troubleshooting, repairing and
installing any and all OEM
Imaging modalities at 8 different hospitals and various doctor
offices. Extensive training
in x-ray imaging equipment including Cardiology, Vascular rooms with
specialized
training in Nuclear, Mammography, and Mammo Stereotactic rooms.
Problems
encountered can be of mechanical, software and network issues or
calibration of equip-
ment. Generalized knowledge in PACS, network setup with AE titles, IP
addresses, subnet mask, and default gateway.
Aramark Healthcare
10/2011 to 06/2012
Field Service Engineer, Level III
Responsible for maintaining, repairing and installing all modalities
including mobile and stationary Dental units (PlanMeca), but
specializing in Vascular Labs, Nuclear Medicine, R&F equipment
including Radiography. Assisted with CT, PET
and MRI. This includes Various OEM's.
Huntsville Hospital
2/2011 to 6/2011
Imaging Service Engineer, Contractor
Siemens Medical
5/2006 to 12/2010
Customer Service Engineer, Level III
Repair, PM, upgrades and mechanical modifications of Radiography,
Nuclear Engineering,
Angiography, Cardiovascular, Mammography and Fluoroscopy.
Assisted with CT and MRI.
Huntsville Hospital
10/2001 to 4/2006
Imaging Engineer, Level I
Responsible for PM and repair of Rad and Nuclear Rooms as well
as Cassette Readers and
Dryview Cameras. Assisted as needed in other areas to include
CT, Angio, Cath Lab, MRI,
US and Cysto. Also worked on mobile and stationary Dental units
(PlanMeca).
Diagnostic Imaging
3/2001 to 10/2001
Imaging Engineer
Field service, responsible for the installation and repair of non
OEM X-Ray
Rooms.
Advanced Medical Services
8/1998 to 3/2001
Lead Installer
Installed GE Rad, R/F, MRI, Nuclear Cameras, CT, Cath Labs and
Philips MR and R/F
Rooms.
Education
Wallace State Community College
1986
Associates Degree in Electronic Technology
Training/Certifications
Siemens - DFR Systems with Fluorospot Compact incl. DSA, Nuclear Basics
Radiation Safety,
Syngo incl. Leonardo Workstation, Sireskop SX/SD Stand, Roentgen
System Basic/
Intro to Flat Detectors, Clinical Angio Application, Axiom
Multix M Systems, Multix
Top/Plus/Stand, Mammo-mat Novation DR, Axiom Aristos FD
Systems VB 20, Axiom
Artis VB30, Mammo-report, Mammo-test, Uroskop Access
Stand, Axiom Luminos TF,
Foresight Detector, Network +, Esoft Workstation,
E.cam/Symbia E Gantry System
Class, Artis Zee Systems Upgrade, C-Cam System, Syngo X
Workplace, Inspace 3D
and DynaCT.
GE - Uroview 2600, Revolution Digital Radiography Worked extensively
with the GE Infinia
Camera. ADAC Forte Nuclear Camera.
Kodak - Dryview 8700, 9410, CR800, CR900 and Pacs Link Servers
Other - Pacs McKesson, Network Administration
Agfa - Drystar Laser Cameras
Medrad - Numerous Injector Systems
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