Management Customer Service

STEVEN POINDEXTER, MBA

**** * ***** *** #**** Glendale, AZ 85302

Ph. 623-***-****

****************@*****.***

SUMMARY

An American Veteran with knowledge in computer hardware, programming software, and network

management, trained in operating systems, and server administration. Programming experience: Java,

JavaScript, VB, C, C++, Objective C, HTML, PHP, PERL, SQL Database and .Net; UNIX/Linux

commandline scripting and Microsoft Powershell scripting. Highly motivated and acknowledged for

being a “self-starter” when given a project, tasks, or problems to solve. With the most important

qualities of people skills, flexibility, experience, ingenuity, and strengths that include:

TECHNICAL SKILLS

•

• Windows 9x, NT, • LAN/WAN design • Wireless Networking

2000, XP, 7 and 8 and troubleshooting and Security

• Windows Server • Router • Virtualization and

2008 and 2012 Administration Cloud Computing

• MS Word, Excel, • Network analyzing • Basic Electricity and

Access, SQL tools Electronics

• Microsoft Office and • Hardware/Software • Project Management

• Team Leadership

PowerPoint installation

• MAC OS X, UNIX, • Coming A+, • Database

LINUX, and BSD Network+, and Management

• TCP/IP, Telnet, DNS, CCNA certifications

and DHCP

EDUCATION AND TRAINING

Certificates of Completion: Microsoft Server Administration,

Networking Administration: CISCO, and Linux Professional MAY 2014

GLENDALE COMMUNITY COLLEGE GLENDALE, AZ

MASTER OF INFORMATION SYSTEMS MANAGEMENT 2011

KELLER GRADUATE SCHOOL OF MANAGEMENT PHOENIX, AZ

MASTER OF PROJECT MANAGEMENT 2009

KELLER GRADUATE SCHOOL OF MANAGEMENT COLUMBUS, OH

MASTER IN BUSINESS ADMINISTRATION 2009

OHIO DOMINICAN UNIVERSITY COLUMBUS, OH

BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 2006

OHIO DOMINICAN UNIVERSITY COLUMBUS, OH

PROFESSIONAL EXPERIENCE

AMERICAN EXPRESS DESERT RIDGE MAR 2014 – JUL 2014

WWCAS COVERAGE TEAM PHOENIX, AZ

Network Performance Intern

• Capture and analyze network traffic and packet contents

• Analyze current and historical network traffic

• Make assessments about unknown events and patterns in data

• Identify risks and opportunities from network data mining

• Group data into categories based on inherent similarity or intervals of distributions

• Create graphs of network traffic and explain events and data clustering using network tools

Arizona State Department of Revenue JUNE 2013-SEPT 2013

PC/Desktop Support – Intern PHOENIX, AZ

• Performed account maintenance for users, groups, and systems using Windows 7 and Windows

2010 Server Management Console

• Performed Hardware installations and upgrades including Software with Windows 7 software

patches

• Installed, physically moved, changed/upgraded, and disposed of computer hardware and

software products

• Maintaining virus protection, OS & service packs, general operations, and providing back-up

and disaster recovery

• Handled Desktop issues-hardware and software

• Managed PC Inventory program

• Managed the PC Windows 7 Imaging, transition from Windows XP

Professional Development

1 Certifications in A+, Network+, Security+ in process

2 CCNA, and Project Management certifications in process

3

EXPERIENCE

RELATED WORK

JACKSON-HEWITT DEC 2012 – APRIL 2013

TAX PREPARATION DEC 2013 – MAR 2014

• Performed Tax Preparation for Clients GLENDALE, AZ

GOODWILL OF AZ JULY 2011 – OCT 2011

VOLUNTEER COMPUTER CUSTOMER SERVICE PHOENIX, AZ

4 Aided customers with Goodwill’s computer and software usage

BUS DRIVER MAR 2003 – MAY 2010

FRANKLIN COUNTY BOARD OF DEVELOPMENTAL DISABILITIES COLUMBUS, OH

• Worked with special needs adults and children. Transported clients from home to work or school. Maintained records,

attended meetings to be aware of client’s conditions.

FIELD OPERATIONS SUPERVISOR JAN 2000 – JUN 2000

US CENSUS BUREAU YOUNGSTOWN, OH

• Supervised and scheduled enumerators and team leaders. Developed and communicated daily goals.

MILITARY SERVICE

ENGINEERING DEPARTMENT PETTY OFFICER

UNITED STATES NAVY

HONORABLE DISCHARGE

• Led teams of up to 20 personnel in shipboard operations on five different ships at sea.

AFFILIATIONS: Project Management Institute, IEEE, Mac Club, Linux Users Group

REF ERENCES

Eric R Mateer

****.*.******@****.***

Director WWCAS Coverage

American Express Corp.

Michael E Dageforde

*******.*.*********@****.***

WWCAS Coverage Senior Performance Analyst

American Express Corp.

Kurt Mueller

********@*****.***

IT Administrator, Managed Services Group

Arizona Department of Revenue (AZDOR)

C. Ray Esparza, MCT, MCSE, A+, CNE

***.*******@******.********.***

CIS Faulty, Business Information Technology

Glendale Community College

Dr. Bruce Thomas

*****.******@******.********.***

Behavior Health Science Program Director

Glendale Community College

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