Manager Technician

Ronald J. Widerman

******.********@*****.***

(**2) 382 – 6008

Desktop Support Engineer

WORK EXPER I E NCE

I nformation Systems Technician

Perdue Farms Salisbury, MD May 2014 – October 2014

Widerman I nformation Systems Engineering

Seaford, DE December 2012 – Present

Network Client Support Administrator / Desktop Application I nstructor

USAF Dover AFB, DE October 2004 – December 2012

M icro Systems Technician / Network Functional Administrator

Lockheed Martin - Dover AFB, DE June 2004 – October 2004

Ai rcraft Mechanic / Resource Manager

United States Air Force December 1979 – October 2002

ESSENT IAL EXPER I E NCE AND RESPONS IB I L I T I ES:

Computer Technician and Network Administrator with over 15 years of experience

p roviding desktop and Enterprise level IT systems reliability.

P rofessionally provided caring hands-on customer support in live retail and enterprise level

office environments for clients remotely and in-person. Provided Windows and workstation

operation t raining to customers and support staff.

Deployed workstations and servers. Repaired at system level computer and printer

hardware. Installed and t roubleshoot Windows images and special software giving

technical support for customers.

Methodically t roubleshoot and resolved client concerns with operating system and user

software. Executed problem resolution providing hands-on PC, network and peripheral equipment repair.

Tracked and reported incident status using helpdesk software. Provided daily follow-up

w ith customers, and technical management.

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Ronald J. Widerman

******.********@*****.***

(302) 382 – 6008

Repair hardware electrical issues; applying routine and preventative maintenance,

i nstallations and upgrades, and fi rewall security protocol modifications.

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Ronald J. Widerman

******.********@*****.***

(302) 382 – 6008

SK I L LS

• Windows System Software: Lead compatibility studies. Create masters and use system OS and

common business images. Install, wipe-load, upgrade, patch, configure, and debug errors.

• M S Office software MOS expert support : Word, Excel, PowerPoint, Access, and Outlook

• M anaging Operating System: Planning, implementing, and installing Windows images, configure

and test the systems environment in support of the organization's IT architecture and business needs.

• Repairing Business Machines & File Servers: Workstations, Laptops, POS, and Smart phones:

I nstalling, t roubleshooting, applying upgrades, and diagnose and repair of software & hardware

p roblems.

• W indows

A dministration : client account creating and assignment of permission/rights and roles. Overseeing the

server operating systems readiness, storage, patches, viruses, network & OS security, VPN, and drive

mapping, DHCP, and TCP/IP.

E D UCAT IO N

BS I nformat ion Resource M anagement 2005 GPA 3.89

Wilmington University – Wilmington, DE

AS Computer I nformat ion Systems in Windows Programming and Networking 2003

GPA 3.89

Delaware Technical Community College - Dover, DE

C ERT I F ICAT IO NS

CompTIA A+

CompTIA Network+

CompTIA Security+

MCDST

M I L I TARY SERV ICE

United States Air Force - MSgt E7 December 1979 to October 2002

Budget Analyst / Aircraft Maintenance Manager

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