CARL GREENLEY
Lucas, TX *****
Cell: 214-***-****
E-Mail: *************@*****.***
SUMMARY
Experienced Information Technology manager with 14 years of IT expertise in the delivery of both
infrastructure and operational support. Enjoy working in a fast-paced, high-volume environment while
maintaining attention to detail. Recognized as quick learner with great ability to adapt and excel in each
new position and environment.
EXPERIENCE
Heartland Payment Systems June 2008 – 2015
Sr. Manager of Server/SAN (January 2014 – March 2015)
Provide cross-platform enterprise systems management, compliance, configuration management and
automation services to Heartland's Enterprise IT customers across operating systems and SAN
administration services.
• Responsible for merging corporate and regulated infrastructures including server, SAN and VMware
platforms
• Standardized processes for providing infrastructure and support to our customers, ensuring improved
quality and consistency of infrastructure deliverables
• Standardized platforms utilized across data centers, improving overall support of the environment
• Assisted with a Hybrid Cloud implementation using Amazon EC2
Manager of Infrastructure Operations (September 2011 – January 2014)
• Managed team of 10+ highly skilled infrastructure administrators in support of a 24/7 service level
• Responsible for maintaining a highly secure environment that includes 2000 Windows, 250 Linux and 75
AIX servers as well as a multi-vendor storage environment utilizing IBM and EMC SAN in multiple data
centers.
• Responsible for maintaining platforms that processed millions of transactions per day across multiple
data centers
• Successfully balanced the Business and IT needs for multiple rollouts and releases to give my users
what they needed to do their jobs while maximizing available resources
• Managed Infrastructure team through use of clear objectives, personal work plans and goals to assure
accountability.
• Led team who worked diligently to implement new and improved processes to reduce time to market for
infrastructure deployments including server builds, network changes, and firewall policies
• Build, lead and develop customer-focused IT infrastructure teams through collaboration and teamwork.
Communicated effectively with senior executives to ensure strategic alignment and effective delivery of
IT services, promoting transparency and understanding of infrastructure.
• Responsible for improving the infrastructure by researching and selecting vendors, negotiating pricing
and successfully implementing the updated infrastructure technologies and platforms
• Responsible for evaluating and implementing new projects
• Responsible for providing project resource estimation and assignments
• Completed multiple server hardware upgrades by evaluating, testing and purchasing newer hardware for
greater efficiency
• Successfully lowered costs by working with application owners and business leads to move to a
virtualized environment on VMware and minimize dependencies on physical hardware
• Worked with a team to minimize data center costs by evaluating and decommissioning unused hardware
and power circuits
• Minimized application downtime by assisting in the design and implementation of highly available
applications
• Assisted in planning, evaluating, implementation and maintaining of DR site
Windows Administration Team Lead (September 2010 – September 2011)
• Functioned as team lead over 5 resources. This included setting priorities, managing the team’s day to
day workload and ensuring projects were completed effectively and efficiently.
System Administrator (December 2009 – September 2010)
• Maintained 24/7 transaction processing platforms that processed millions of transactions per day
• Designed, implemented and troubleshot V Mware ESX 5.5/5.0/4.1 Hosts, V Mware vSphere virtual
center.
• Administration of V Mware ESX and ESXi Servers on IBM System X and Fujitsu servers
• Updated and upgraded ESX servers, Virtual Center servers and windows virtual machines
using V Mware Update manager and manual upgrades
• Managed VMware ESX (i) hosts using vSphere client and Web client. Performing VMotion and storage
VMotions. Creating Clusters for High Availability and Dynamic Resource Scheduling.
• Managed Microsoft Active Directory domains from 2003, 2008/R2 and 2012 R2; installed and upgraded
2008/2012 R2 domain controllers
• Completed user administration and access controls using Active Directory and Group Policy
management
• Managed shared folders & groups using DFS, applied NTFS/Active Directory file permissions, create
user profile and user rights restrictions and password management.
• Assisted in the LanSweeper inventory management software implementation and maintenance
• Participation on disaster recovery planning, mock drill and preparation
• Performed day to day support and upkeep of the server infrastructure
• Maintained system patch levels using WSUS and/or Shavlik
• Monitored the resources and services on the servers using LogicMonitor
• Created backup schedules for Veeam Backup solution
• Participated in a 24x7x365 on call rotation
Applications Programmer/Analyst, Senior (June 2008 – December 2009)
• Lead the Operations Support team for the Prepaid Services platform. The team provided operational
support for multi-tiered applications. Ran SQL queries for troubleshooting system issues and maintaining
the applications.
Alliance Data May 2004 – June 2008
Applications Programmer/Analyst, Senior
Lead the Operations Support team for the Prepaid Services platform. The team provided operational support
for multi-tiered applications. Ran SQL queries for troubleshooting system issues and maintaining the
applications.
Atrana Solutions September 2000 – May 2004
Operations
Provided operational support for multi-tiered applications. Ran SQL queries for troubleshooting system
issues and maintaining the applications.
Stream International May 2000 – September 2000
Support Technician
Supported hand held devices for a top provider of hand held devices. Assigned to special projects for severe
issues that required careful handling.
US Army July 1993 – October 1997
E4/Specialist
General Construction Equipment Operator
Operated and maintained military vehicles/equipment for training and live exercises.
EDUCATION / CERTIFICATIONS
Texas State Technical College
Associate's Degree, Computer Science 2000
VMware vSphere Certified Professional VCP4
ITIL v3