Customer Service High School
Resume:
***** ****** ***** **. *** ***
Houston TX, *****
Cell: 713-***-****
*******@*****.***
JUAN E. QUEZADA
OBJECTIVE: - To contribute my skills and education in a supervisor position.
LANGUAGES: - English (Fluent)
- Spanish (Fluent)
EDUCATION: - ITT TECHNICAL INSTITUTE Houston, Texas
Associate of Applied Science Degree June 2003 – June 2005
Computer / Electronics Engineering Technology
- WESTSIDE HIGH SCHOOL Houston, Texas
High School Diploma August 2000 – May 2003
- ROBERT E. LEE HIGH SCHOOL Houston, Texas
Freshman Year August 1999 – May 2000
EXPERIENCE: - EPC, Inc. Houston, Texas
eBay Store Supervisor August 2012 - March 2015
1. In charge of Sales
2. Work with high profile customers
3. Supervise 3 other employees
4. Do Market research on items that didn't sell and figure out how to make them
marketable to sell.
eBay Lister November 2011 – August 2012
1. Clean and take pictures of items we are going to list on eBay.
2. Re-list ended listing.
Auditor May 2011 - November 2011
1. Check LCD Monitors, PC Systems, Laptops for functionality.
2. Document any physical deficiencies in items.
3. Use BLANCO erasure program to cleanse and wipe Hard Drives.
- Net Brands Corporation Houston, Texas
Claims Department Manager September 2010 – May 2011
1. In charge of all remakes and refunds
Customer Service Manager
1. Answer 70% of all customer Tickets
2. Take “Angry” Customer calls
3. Issue refunds
4. Issue remakes
- HTC Smart Mobility Houston, Texas
Production Repair Engineer September 2006 – June 2010
1. Diagnose, and Repair Cell Phones then test for functionality
2. Worked on the Motherboard repair team reading schematics and soldering
Components
- ARIMA
Houston, Texas
Senior Technician August 2005 – September 2006
1. Take care of units that have come back more than once with same problem
2. Help bring in a new contract with Alienware Laptops
3. Help train others on Alienware Laptops
Computer Technician
1. Troubleshoot and Repair Gateway and Emachine Laptops
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