Customer Service Administrative Assistant

Amanda Reyna

***** ***** *** ● Houston, Texas ***65 ● 832-***-****

***********@*****.***

ADMINISTRATIVE ASSISTANT

Objective

Striving for a challenging administrative role that will allow me to utilize my education, experience, and professional

demeanor in a positive manner and fulfill the goals I set for my team, my business & myself.

Summary

I am a highly organized administrative professional with super prioritizing and motivational skills. I offer a high level of

respect to my co-workers and supervisors. I am detailed oriented with excellent communication skills, I have a wide

variety of knowledge with various software programs, strong PC skills, strong work ethics, and I adapt well to unfamiliar

environments. I am excellent in customer service for internal and external clients and I work efficiently under high volume

& pressure with minimum supervision.

Skills

• MAA Medical Administrative Assistant with educational training and professional administrative skills that include,

but are not limited to the following:

o Basic Billing & coding Procedures, Insurance Claims (Filing, Appeals, Denials), Insurance Verification,

Patient Payment Calculations, Appointment Scheduling, Accounts Receivable, Medical Records &

Documentation, HIPAA & OSHA Regulations, CPR Certification, and Medical Terminology

• Basic Software such as Microsoft 2007, Word and Excel, Outlook

• Data Entry (50 WPM)

• Contributes to team efforts by accomplishing related results as needed

• Invoicing

• Stock transfers, inventory control

Education

Everest Institute (Community Health Education Services – Houston, TX 2012-2013

Medical Administrative Assistant (MAA)

Certified First Aid & CPR

Texas Health School – Houston, TX 2007-2008

Medical Assistant (MA)

Continental Academy – Miramar, FL 2005

High School Diploma

Experience

Penn-Elcom – Houston, TX March 2013 to Present

Administrative Assistant/Accounts Receivable Admin:

• Complete & invoice all incoming orders

• Stock transfers from each of our depots

• Credit & Stock Adjustments

• Maintain & track inventory levels, place and expedite supply orders, receive & verify supply order.

• Create and revise systems and procedures by analyzing operating practices, record keeping, form control, office

layout, budgetary and personnel requirements, and implement necessary changes within the department.

• Complete preventive maintenance requirements for all operating equipment by calling for repairs; maintaining

equipment inventory, and evaluating new equipment and techniques.

• Complete operational requirements by scheduling and assigning administrative projects, and expediting work

results.

• Receives checks, COD & credit card payments in person or by phone, processes all payments into accounting

system, nightly deposits and make collections calls on all outstanding invoices

Dr. Tadros Family Medicine - Houston, TX 2013 to

2013

Medical Administrative Assistant:

• Scheduling and coordinating appointments

• Verifying patient insurance and collecting payments

• Answering multiple phone lines

• Chart assembly and filing

• Knowledge of eClinical Work

Professional Nanny - Houston, TX 2006 to

2008

Nanny

• Provided care for children, organized meals, organized educational activities and house cleaning

Regal Estates - Pearland, TX Feb 2010 to July 2011

Provider:

• Nurse duties included: Bathing, Grooming, and oral care

• the client with dressing and undressing, toileting activities, and feeding the client if necessary

• Take and record vital signs, assist client with active and passive range of motions as defined by the plan of care,

and report and document any change to the Director of Nursing

Cypress Jewelry & Loan - Houston TX Nov 2008 to Feb 2010

Customer Service Rep:

• Duties included answering phone calls, greeting customer as they come in/out of the store, process loans for new

and existing customers, buy in and sell merchandise to customers

Premier NW Houston Medical Group - Houston, TX July 2008 to Dec 2009

Medical Assistant:

• Administrative duties, answering phones and scheduling appointments

• Maintained medical records, patient processing, billing and bookkeeping

• Demonstrated proficiency in taking patients medical history and vital signs, as well as performing veni-punctures,

injections and various diagnostic procedures and ancillary tests (e.g., vital signs, EKG’s, H-Pylori, UA Dipstick,

Spirometry, Injections, IM, Sub Q, TB skin Test (ID), finger sticks).

G.E.T. Enterprises, Inc - Houston, TX May 2006 to Feb 2008

Customer Service Rep:

• Rep/Returns/Order Processing: Duties included answering phones, assist large customers based on regions with

their needs, crossed trained on two different billing systems to ensure that customers maintain one call resolution,

issue return-authorizations for customers to return merchandise, assist customers in placing orders as well as

processing them.

24 Hour Fitness - Houston, TX Feb 2005 to

Apr 2006

Front Desk Rep:

• Front desk customer service and receiving cash transactions, answering phones, greeting members, processing

pass due balances for members and control of back stock

Assistant Operations Manager:

• Train new employees, interview prospective employees, control of back stock

References available upon request

Contact this candidate