Customer Service Assistant

Monique Yates

***** ************ *******, ** *****

Cell: 832-***-****

****************@*****.***

Education

Bachelors In Human Resource Management

**** - *******

Texas Southern University, Houston, TX

Skills and Abilities

Proficient in Windows 8 Microsoft Office, Word, Excel, PowerPoint and

Outlook

Work Experience

Lead Teacher/ Floater/ Assistant, Chris' Kidz

Nov 2012 - Present

. Worked with elementary kids to get homework done

. Planned field trips for elementary kids during holidays and breaks

. Did bus routes for the morning and afternoon

. Made menu's for the school and did food program

. Prepared and distributed breakfast and lunch to entire center

. Assisted younger student with homework

. Made sure game area was tidy after activities were over

. Prepared and distributed lunches for the children

. Supervised play time with children

. Read books to elementary students and had them analyze what characters

did and why

Customer Service Rep, Etech. Inc

June 2011 - Sept 2012

. Assisted customers with issues that occurred in shipments

. Helped to defuse situation with upset customers

. Assisted with price discrepancies

Office Clerk/ Teacher Assistant, West Orem Early Childhood Center

Nov 2010 - May 2011

. Answered calls and helped enrolled children into center

. Gave children activities to improve their reading and writing skills

. Made copies, faxed papers, helped with other clerical duties

. Light accounting when needed such as entering invoices, three way

matching and document support.

Audit Intern, Waste Management

Aug 2009 - Sept 2010

. Equipped copies for entire financial floor

. Sent out memo and meeting request for upcoming meetings

. Prepared conference rooms for meeting forth coming

. Produced PowerPoint presentations for meetings and arranged binders to

follow along

. Renovated all invoices to be accessed electronically

. Produce and assemble excel spreadsheets

. Dispersed and sent outgoing mail

. Order supplies and paper needed for supply room

Community Service

Volunteer, West Orem Early Childhood Development Center

April 2009 -May 2010

. Facilitated younger students in homework

. Organized and lead group fundamental games and activities

. Instructed elementary and middle school student on self-esteem

building

. Dispersed healthy snack and after school lunch

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