Data Center Engineer/Technician
Resume:
Kun Liang
*** ***** ****** *******, ********* P**3, Kennewick, Washington 99336
********@*****.***
Data Center Engineer/Technician ~ Systems Administrator ~ Technical Support
- Qualifications Profile
Dynamic, goal-driven, and performance-focused professional, offering broad-based experience in large-scale IT project management,
system administration, data center migration, platform upgrades, and network engineering
Equipped with exceptional ability to supervise high-performing teams, resolve complex technical issues, and implement best practice
methodologies. Detail-oriented and hardworking datacenter technician; possess well-defined problem-solving, communication,
analytical, and organizational aptitudes. Highly capable of multitasking within fast-paced environments; consistently delivering
project success as well as process improvement. Armed with strong command of virtual technology, storage, and Cloud computing areas.
Bilingual in English and Chinese.
- Core Competencies
Data Center Administration
IT Strategy Development
Troubleshooting and Process Efficiency
Rapid Deployment
Contingency Management
Strategic Planning and Analysis
Systems Integration
Multi-Platform Networking
Helpdesk and Technical Support
Organizational Leadership and Team Building
- Professional Experience
Amazon.com, Inc. Umatilla, OR, USA
Datacenter Technician, Data Center Operations (DCO) Jul 2014–Present
Serve as the top ticket resolver in the Oregon area, providing technical services on hardware troubleshooting and maintenance of
Cisco, Broadcom, Linux, and Jupiter-based servers and network devices to the AWS (Amazon Web Services).
Initiate operational support of several datacenter sites located in the greater Seattle area, which includes overseeing daily
activities, project work, and capacity management initiatives.
Render keen oversight with network cabling initiatives, which include fiber optic and copper cabling.
Nokia Siemens Network (Currently Nokia Networks) Beijing, China
Software Engineering Environment (SEE) Support Engineer May 2007–Apr 2012
Carried out tier-2 global service support and local service project management initiatives, including the following:
Deployment of global hardware and software services
Global service localization and customization
Maintenance, testing, and upgrade of the local service platform and network environment
Proactive participation in incident and problem support activities
Investigation, diagnosis, and completion of prescribed actions on all operational events, alarms, and incidents
Identification of operation plan, service-level agreement (SLA), operational-level agreement (OLA), and support model for platform
operations
Rendered expert support to key systems through installation, maintenance, troubleshooting, and monitoring shared network resources,
such as file servers, routers, switches, and external devices.
Proficiently developed scripts and programs by conducting system utility functions to significantly administer and monitor network
and remote systems.
Leveraged outstanding technical expertise in disaster recovery planning and business continuation.
Efficiently led the documentation and coordination of system changes, issues, and risks to partners and vendors.
Designed and implemented site solutions in full support of numerous key infrastructure and business needs.
Siemens COM Beijing, China
Test Engineer May 2005–Apr 2007
Spearheaded the Gateway GPRS Support Node (GGSN) Test Team for Siemens GGSN product; effectively assigned the test case; and
processed all test reports.
Conducted research and wrote all test procedures, while strategically assisting third-party testing instruments for the field trail.
Drove performance improvements as reflected in expertly initiating GGSN performance test and field trail initiatives for China Mobile
Communications Corporation (CMCC).
Took part in evaluating testing techniques and results; developing test scripts, cases, and scenarios; initiating application
testing; and analyzing all documentation and technical specifications.
Helpdesk Engineer Aug 2004–Apr 2005
Oversaw and conducted upgrades, updates, patches, configuration changes, enhancements, new releases, and resolution of various
technical and technology problems throughout the company.
Took full charge of initiating desktop deployment and support desktop for the research and development (R&D) center; maintaining the
group digital phone system; and streamlining IT technical support procedures.
Provided onsite diagnosis and quick resolution to software and hardware problems, including Intranet network.
Authored and effectively coordinated action plans to maximize potential opportunities as well as to resolve issues, risks, and
threats.
- Accomplished Projects
NSN (Currently Nokia Networks) Beijing, China
Project Leader Research and Development (R&D) Server Room Relocation in JXQ Site Jun 2008–Dec 2009
Established a reputation for continuously handling increasing responsibilities by serving on multiple roles, such as project
coordinator, resource manager, and liaison between the Global Team and the local R&D Team.
Performed various technical duties, including network deployment and hardware statistics collection.
Facilitated and globalized local services; and expertly led the deployment of new global services to the R&D Team.
Siemens COM Beijing, China
GGSN Test Leader System Test Project for CMCC WCDMA Load and Stress (PS) May 2005–Dec 2006
Provided strategic assistance to the Siemens Germany GGSN experts in all related technical concerns; settled all incident issues in
the field trail; and effectively negotiated project and cases with CMCC specialists.
Siemens COM Beijing, China
Project Member Capability Maturity Model Integration (CMMI) Audit Project Oct 2005–Mar 2006
Maintained strict adherence to the requirements by working collaboratively with the company as well as with the corresponding
departmental teams.
- Education
Master of Information Technology and Management (GPA: 4.0/4.0): 2013
Illinois Institute of Technology Chicago, IL, USA
Master of Labor Economics in Human Resource: 2010
Capital University of Economics and Business Beijing, China
Bachelor of Computer Science and Technology: 2004
Armored Force Engineering Institute Beijing, China
- Professional Development
NetApp Fundamentals: 2010 NetApp, Shanghai, China
SEE Storage and Virtual Tech Training: 2009 NSN (Currently Nokia Networks), Helsinki, Finland
Gateway GPRS Support Node (GGSN) Test: 2006 Siemens, Zagreb, Croatia
Cisco Certified Network Associate (CCNA); Cisco Certified Network Professional (CCNP): 2003 Cisco, Beijing China
Microsoft Certified Systems Engineering (MCES) 2000: 2003 Tarena, Beijing
IPV6 Certification: 2013 IIT, Chicago, IL, USA
- Technical Acumen
Operating Systems
Windows Linux Windows Server Solaris FreeBSD
Virtualization Infrastructure
VMware ESX Redhat KVM
Networks
CISCO HP LAN WAN
Storage Systems
NetApp NAS Server RAID SAN
Hardware
NetApp FAS Storage DELL Power Edge Servers HP Proliant Sever HP BladeSystem C7000 Enclosure CISCO Switch CISCO Router HP
Switch ProCurve 5400
Software and Services
IIS APACHE Exchange Server 2000 and 2003 Citrix Metaframe Presentation Server 4.2 SQL Server 2000 HP Open View/CiscoWorks
2000/Nagios
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