Customer Service Sales Representative

Sharice Pope

Motivated Team Worker

**** *. **** ****** - *******, IL 60623

*******@*****.*** - 773-***-****

Work Experience

CCA

USPS - Chicago, IL

October 2014 to Present

Responsibilities

Tie down mail, deliver parcel packages, deliver certified, priority, and first class mail, assist other carriers with their route at my station as well as other stations and scan parcels.

Accomplishments

I helped other carriers meet their delivery time by assisting them with their route and helped the PSE clerks by helping to scan parcels.

Skills Used

The ability to organize, use the proper equipment for scanning parcels, ability to work in various weather conditions and still get the job done.

Housekeeper

Parkplace of Elmhurst - Elmhurst, IL

June 2013 to Present

Responsibilities

Make the patients and residents feel comfortable, cleaning rooms on a daily basis, discharging the rooms for the next patient.

Accomplishments

I helped patients feel as comfortable as they would be in their own homes.

Skills Used

Cleaning, customer service, and hospitality

One to One Aide/ Receptionist

Hillside Elementary School - Hillside, IL

January 2010 to Present

Responsibilities

Assist student with physical disability with daily school related tasks, help students with classwork and answer any of their questions, grading papers and tests, answering questions via phone, transfering the public to the proper personnel as needed, some clerical duties such as filing, copying, and distribution. Also, I served as a part time playground and cafeteria supervisor.

Accomplishments

Helping student with physical disability feel comfortable, confident, and welcomed in their learning environment.

Skills Used

Leaderships skills, interpersonal, team working, and communication skills were skills that I used daily while holding this position.

Customer Service Representative

Cash Net USA - Chicago, IL

July 2008 to December 2009

Responsibilities

Responding to customers concerns/questions via phone, email, and Alive Chat service, data entry, payment processing

Accomplishments

I helped consumers of the pay day loan industry have the ultimate customer service experience by not only listening to their needs but hearing their concerns and providing the best solutions for them.

Skills Used

Interpersonal skills, team working skills, typing skills, listening skills, and problem solving skills.

Teacher's Aide

Hillside Elementary School - Hillside, IL

August 2007 to September 2008

Responsibilities

Taking attendance daily, grading papers, clerical duties, placing visual aides around the room to enhance the learning experience of the students, and observing students behaviors in and out of classroom setting.

Accomplishments

enhanced the learning experience of students, and lending the teacher a hand in their daily work load.

Skills Used

observing skills and instructing skills

Sales Representative

Lord & Taylor - Oak Brook, IL

June 2006 to September 2006

Responsibilities

Assist customers with finding out shoe size if necessary, helping to select the best shoe style for customers, locating certain style of shoes, maintaining a clean working area, stock & inventory, and cashier.

Accomplishments

Providing customers great customer service

Skills Used

counting skills, listening skills and reading skills

Food Server

Billy Goats Tavern & Grill- Taste of Chicago - Chicago, IL

June 2005 to July 2005

Responsibilities

Collecting tickets from customers, packaging and serving food to customers once tickets were collected, maintaining a clean working area.

Skills Used

Ability to work in a fast paced environment while providing excellent customer service.

Education

None- Some courserwork in Speech Communication-LAS

University of Illinois - Champaign, IL

2003 to 2006

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