Customer Service Office

Eva Bolden

Crestview, FL

**********@*****.*** - 907-***-****

WORK EXPERIENCE

Customer Service Representative

Asurion - Crestview, FL - February 2015 to Present

Responsibilities

Provide telephonic customer service and technical support to customer while utilizing several web-based

databases for records-keeping and resource purposes

Skills Used

PC proficiency

Ability to learn in classroom environment as well as on the job

Excellent communication skills

Ability to transfer technical advice to customers with many different levels of skill

Warm customer service

Reliability and schedule adherence

Program Support Specialist

Fairbanks Resource Agency - Fairbanks, AK - December 2012 to October 2014

Responsibilities

Answer and direct incoming telephone calls utilizing a multiline phone system.

Welcome and receive clients and visitors into the office.

Data Entry into SAMS Harmony and Therap databases.

Complete projects as assigned by director with little oversight.

Maintain monthly billing spreadsheets.

Maintain monthly Assisted Living Home Vacancy List.

File and archive HIPAA sensitive paperwork using various filing systems.

Communicate with clients and providers to schedule care appointments.

Maintaining calendar of scheduled cares.

Collaborate with other departments for billing purposes.

Maintain a tidy and organized workspace.

Warm the front office with fresh coffee and general attitude of joy.

Accomplishments

Created an easy-to-use guide for Therap, which has aided in the transition to digital records-keeping for the

Senior Services Office.

Developed a coding system for scheduling cares based on grants.

Skills Used

Microsoft Office Suite

Expert Excel

copier/scanner/fax machines

Multiple-line telephone system

Customer service, in-person and over the phone

Direct Support Professional (DSP)

Fairbanks Resource Agency - Fairbanks, AK - May 2010 to December 2012

Responsibilities

Providing in-home care to Seniors, including cleaning and running essential errands.

Document in-home care for office use.

Communicate with the main office to schedule or reschedule cares.

Accomplishments

Attended the Full Lives Conference as a candidate nominated for DSP of the year.

Participated in the Legislative Fly-in

Skills Used

Customer Service

Housekeeping

Communication

EDUCATION

Massage Therapy

Keiser University - Melbourne, FL

2006 to 2007

CERTIFICATIONS

CPR & First Aid

March 2014 to March 2016

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