Customer Service Sales

Wesley Eaves

Store Manager / Customer Service

*** ********* **** * - *******, TX 78602

**********@*****.*** - 512-***-****

Senior sales professional with 10-year background in the retail industry/management. Broad knowledge of

loss mitigation, customer service, inventory control, collections, contracts and staff management. Interested

in pursuing a sales management position.

WORK EXPERIENCE

Store Manager

Easyhome Ltd - Austin, TX - February 2009 to Present

Manage all aspects of the store including but not limited to opening and closing store, cash deposits including

daily reconciliation, customer service, conflict resolution, account collections, loss mitigation, inventory

purchasing, hiring and supervising 6 or more employees.

Store Manager

Rent1st - Austin, TX - July 2008 to January 2009

Manage all aspects of the store including but not limited to opening and closing store, cash reconciliation

daily, customer service consisting of financial planning to help customer stay within their budgets, account

collections, inventory purchasing, hiring and supervising 6 or more employees.

Customer Retention Manager

Rent1st - Cedar Park, TX - August 2007 to July 2008

Customer service, sales, managing service and sales issues. Any task assigned by management. Answering

phones, assisting customers with account questions, loss mitigation, and conflict resolution. Distributing the

mail, scheduling delivery calendar, delivering customer merchandise.

Sales Manager

Aarons Sales and Lease - Bastrop, TX - November 2005 to July 2007

Customer Service, answering phones, customer liaison, managing delivery schedule, managing sales

associates, working with customers financial planning to fit their budgets. Maintain store merchandise/

purchaser. Resolving product service issues. Training new associates. Set up displays for enhanced sales.

Assist with customer collections, dispute resolution. Courier for store manager. Data entry, tracking sales, daily

cash reconciliation.

Sales Associate

Wal-Mart Supercenter - Bastrop, TX - April 2005 to August 2005

Sales associate retail and garden center, customer service, merchandise stocker, unloader and loader, risk

control associate.

Mechanic Assistant

L & M Automotive - Bastrop, TX - August 2003 to February 2004

Assistant to shop mechanics, greeted customers, assisted customers with repair documentation. Courier

duties for shop owner.

EDUCATION

Bastrop High School - Bastrop, TX

2002 to 2005

Austin Community College - Austin, TX

ADDITIONAL INFORMATION

Skills

• Account Management (10 years)

• Cable/Electronics (10 years)

• Cash Management (9 years)

• Client Relations Management (CRM) (9 years)

• Closed-Circuit Television (7 years)

• Conflict Resolution (10 years)

• Loss Prevention (10 years)

• Microsoft (12 years)

• Microsoft Office Excel (12 years)

• Microsoft Office Powerpoint (11 years)

• Microsoft Outlook (7 years)

• Organization and Time Management (10 years)

• Personal Computer Support (7 years)

• Sales (10 years)

• Staff Development (7 years)

• Word Processing (10 years)

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