Customer Service Staff

edith white

Cleveland, OH

**********@*****.*** - 216-***-****

WORK EXPERIENCE

Home Health Aide

Visiting Angels - Cleveland, OH

Responsibilities

Personal home healthcare. Assist with activities of daily living including bathing, ambulation,meal planning and

preparation,medication,reminders. Assist clients with activities that allow them to remain in their own homes.

Accomplishments

I am frequently requested as a care giver for the clients I have been fortunate to work with. I have never had

any complaints from a client. I am punctual and dependable. I am caring with the clients under my care.

Skills Used

I am very observant, and though I am not allowed to use the nursing skills I pocess, those skills allow me to be

aware of posible health issues that might occur and report them to the visiting angels and responsible family

members. I preform always with the safety of the client in mind

Claims Adjuster

Catastrophe management foe All State - Hudson, OH - June 2013 to February 2014

Responsibilities

Answer phone calls for clients establishing "first notice of loss". Verify insurance policy and establish claims.

Establish catagory for type of loss so correct adjuster can respond in a timely manner to start repairs. Answer

guestions and assure clients that they would receive the assistance they needed in a reasonable amount of

time

Accomplishments

This job was on a as needed basis. We mostly dealt with weather related incidents. I was called back to work

each time. I worked 12 hours a day 7days a week during each deployment. I never missed a day,and was

always called back

Skills Used

Good customer service skills were an absolute must as you dealt with people who had just indured a catostropic

event. Computer skills for logging in to different programs, looking up insurance information, weather evernts

in different parts of the country and scheduling the correct adjuster

Instructor, charge staff

American Red Cross - Cleveland, OH - September 1990 to September 2011

performed classroom training acording to standard operation procedures while adhering to FDA requirements.

Stressed the important of both donor and product safety. Continued training in a live environment, including

venipuncture skills, caring for reacting donor,and completing paperwork associated with lableing, tracking,

packing blood products. When not training new staff functioned as charge staff on bloodmobiles. Oversee the

daily operation of a blood drive including assessing and aproving the site on the day of the drive. Interacting with

sponsors and donors. Insuring the set up of drive on time to accept doners. Respecting there time and desire to

donate blood. Completing all paperwork attesting to the saftey of both donors and blood product. Managing staff

performance during the blood drive. Returning site back to condition as found after the completion. Returning

blood and paperwork back to Red Cross Center. Thanking sponsors, donors, volunteers, and staff. Ran a fixed

site 3 days a week the last 2 years of employment there

Liscensed Practical Nurse

Mount Sinai Hospital - Cleveland, OH - April 1979 to December 1980

Patient care on an onocology floor.

EDUCATION

liscensed in nursing

Jane Addams School of Practical Nursing - Cleveland, OH

1978 to 1979

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