Customer Service Manager

Name : Zulkifli, Dayang Siti Aminah

Email : ************@*****.***

Telephone No:+658*******

Mobile No. : +601********

Address : Johor, Malaysia

Date of Birth : 13 Dec 1984

Gender : Female

Nationality : Malaysia

IC No. : 841***-**-****

Permanent Residence : Malaysia

Career objective:

Seeking a challenging position where I can contribute my skills to a successful organization, with opportunities for wide-ranging experience and professional development

Experience Level : Total 14 years

Employment History

(1)Company Name : Wooloomoloo steakhouse

From/To : August 2014 to Present

Position Title :Hostess/Front of house?server

Position Level : Non-Executive

Specialization : Food/Beverage/Restaurant Service

Role : Front house/waiting staff

Industry : Food & Beverage / Catering / Restaurant

Monthly Salary : SGD 2,300

Key Of Qualification

Hostess/Front of House

• Answer a phone,take reservation and reply an email.

• Greet guests or patrons personally and offer an appropriate seating arrangements.

• Communicate wiith marketing department for arrangement special occasions

• follow up in house promotion and membership holder discounts and brief to the server and manager .

• In-charge in restaurant decoration,stationary station,special occasions decoration and write a greeting card for the guests.

• Highly skilled in serving food and beverages to guests and patrons

• In-depth knowledge of standard operating procedures of independent restaurant

• Well-versed in presenting bill and accepting payment

• Adept at maintaining inventory of beverages and wine glassware

• Demonstrated ability to greet patrons, present menus, make suggestions and reply questions

• Hands-on experience in taking orders and relaying to kitchen and bar staff

• Proven record of preparing and serving specialty foods at tables

• Able to assist guests in menu selection, and provide accurate and detailed information

• Proven ability to recommend wines that complement patrons’ meals

(2)Company Name : Jamie's italian

From/To : Jun 2013 to Jun 2014

Position Title :Seater/cashier/waitress

Position Level : Non-Executive

Specialization : Food/Beverage/Restaurant Service

Role : Front house/waiting staff

Industry : Food & Beverage / Catering / Restaurant

Monthly Salary : SGD 1,700

Key Of Qualification

Service Crew

• Over 1year of serving experience in fast paced and challenging restaurant environment work on the front line

• Provide exceptional superior guest service,friendliness

• Guide customers share about food knowledge from our menus

• Exceptional communication and customer service skills

• Highly skilled in taking food and beverage order correctly and enter orders into post system and hand tell( micros wireless online system)

• In-depth knowledge of monitoring the flow of patrons and food and beverage items

• Hands-on experience in maintaining sanitation and excellent condition of utensils, work area, and dining room

• Highly skilled in delivering outstanding service by greeting and serving customers

• Ability to learn the menu to answer questions and remember details regarding orders

• Knowledgeable about the restaurants’ menus, food and beverage items and other products

• Proven record of setting-up station and breakdown of side work

• Well-versed in suggesting additional items to customers

• Able to handle financial transactions correctly

Achievements

Take a part as a opening team for first Jamie's italian in asia(singapore)

Undertrain personaly by Jamie's italian United Kingdom team

Expertly deal with 'Micros' post system to open table,key an order and close payment

(3)Company Name : Nandos chickenland

From/To : 2011 to May 2013

Position Title :Hostess/bartender/waitress/kitchen crew

Position Level : Non-Executive

Specialization : Food/Beverage/Restaurant Service

Role : Food Preparation/Kitchen Hand

Industry : Food & Beverage / Catering / Restaurant

Monthly Salary : SGD 1,300.00

Key Of Qualification

Service Crew

• Over 2 year of serving experience in fast paced restaurant environment

• Exceptional communication and customer service skills

• Highly skilled in taking food and beverage order correctly and in a suitable fashion and enter orders into the online system

• In-depth knowledge of monitoring the flow of patrons and food and beverage items

• Hands-on experience in maintaining sanitation and excellent condition of utensils, work area, and dining room

• Proven record of delivering food and drinks to the guest in a friendly and specialized manner in line with restaurant standards

• Able to handle financial transactions correctly

• Demonstrated ability o utilizing suggestive selling techniques

• Able to follow cash, credit card, and room charge procedures

Grill Chef

*Strong experience in kitchen management at superior dining restaurants

*Profound knowledge of every feature of kitchen be it food taste, hygiene, cooking and even shutdowns

*Huge knowledge of multi cuisine specialty food with international and local taste

*Proficient in cooking and presenting grill food varieties based on S.O.P

*Operational knowledge of steamer, deep fryer, ovens, broilers, and grills

*Familiarity with portugues and african cuisine related practices, standards and principles

*Skilled at food preparation using flatpan grill

*Ability to handle and work with whole chicken meat,Ability to use efficiently all kitchen grill equipment

Bartender

• Highly skilled in mixing, garnishing and serving drinks in keeping with bar’s specifications

• Comprehensive knowledge of inventory on hand, drink mechanics, and drink pricing

• Able to help guests in selecting menu items

• Track record of taking and delivering orders quickly

• Demonstrated ability to provide guests with genuine hospitality and deliver exceptional services in the bar area

• Proven ability to keep the bar organized, stocked and clean,Over 2 years of experience in bar setting

Achievements

Take a part as a opening crew for 2 outlet at Nandos Bouna vista(star vista) and jurong east(JCUBE).

Support other casa with go attachment to all Nandos casa at singapore,learn to polish a skill and S.O.P.

4)Company Name :Shiseido make up counter (The Zon Duty Free Johor Bharu)

From/To : December 2009 to April 2011

Position Title : Beauty Consultant/Advisor

Position Level : Senior Executive

Specialization : Customer Service/Beauty Consultant

Role : Customer Service - General

Industry : Beauty&wellness/Personal Care

Monthly Salary : MYR 1,550.00

Work Description :

QUALIFICATIONS:

Beauty Consultant/Advisor

Advising clients about cosmetics products for face and skin care

Meeting clients to understand their needs and offering them right advice

Performing task like introducing and promoting special products to clients as per their requirements

Displaying, stocking, and ordering fast-moving products

Giving demonstrations on customers

Supervising and monitoring services offered to clients by staff

Studied products launched by companies and got clarification from the research and development departments

Testing products before applying it on clients' skin

Assisted clients in applying cosmetics and explained them about highlighting facial features

Kept track of products and restocked when required

Achievements

Provided tips and suggestions about types of beauty products to use

Trained junior members in customer service

Attended and solved customers queries and concerns in a warm and professional manner

Provided personalized beauty services to regular customers

Primary/Secondary School/SPM/"O" Level

Grade : Pass/Non-gradable

Field of Study : Arts

Major : (not provided)

Institute / University: Sekolah Menengah Kebangsaan Tenggaroh B,Johor.

Graduated : 2001

2) Qualification : Professional Certificate -Sijil Kemahiran Malaysia(level 1&2)

Grade : Pass/Non-gradable

Field of Study : Architecture

Major : Cadd-Architectural

Institute / University: Institut Latihan Perindustrian Pedas Negeri Sembilan, Malaysia

Graduated : 2003

Computer Skills:

Word,excel,Cadd-add,LMS

References for Dayang Siti Aminah Binti Zulkifli

Jamie's italian

Operation Manager

Mr.Mohd.Faizal Bin Rosli

Jamie's italian vivocity

Work: +659*******

Expected salary:SGD 1900-2000

Contact this candidate