Team Manager

RAJASEKAR DHANDAPANI

Contact: +91-984**-***** ~ E-mail: **********@**********.***

Aiming for senior level assignments in Production Operations / Quality Assurance / Client Relationship Management with a leading organization of high repute preferably in Chennai

PROFILE SNAPSHOT

A MBA (Production Management) professional with over 14 years of qualitative experience in:

-Production Operations -Quality Assurance -Client Relationship Management

-Team Management -Documentation -Liaison & Coordination

Gained hands-on experience in interacting with client / support functions (IT, FINTECH, Account Specialists, Admin, etc.) for resolving operational bottlenecks

Functional expertise in managing production operations with key focus on bottom line profitability by ensuring optimal utilization of resources

Extensive experience in developing production plans & schedules and arranging resources to ensure on time achievement of targets as per budgeted parameters

Adroit managing quality operations and In-depth knowledge about various quality standards

Pioneered the implementation of cost saving measures to achieve substantial reduction in terms of production, raw materials, manpower and machine utilization

A team player with strong problem solving & leadership skills

CORE COMPETENCIES

Managing overall production operations & ensuring accomplishment of pre-set targets within stipulated time as well as cost parameters

Formulating & executing production & manpower schedules/plans for smooth execution of the work at the shop floor

Appraising the prevalent production systems / processes, identifying loopholes if any and undertaking result-oriented measures for alleviating them and documenting the same

Taking stringent quality measures including preparation/maintenance of necessary documents to ensure compliance with standards

Implementing quality tools to ensure process capability per specification requirements, monitoring by control plan preparing and implementing improvement and corrective action plan

Building and maintaining healthy business relations with corporate clients, ensuring high customer satisfaction matrices by achieving delivery & service quality norms

Leading, mentoring & monitoring the performance of team members to ensure efficiency in process operations

Initiating and supporting employee engagement activities

Analysing training needs of the team and initiating relevant training programs to enhance skillsets of team members

ACADEMIC DETAILS

2013 MBA (Production Management) from Madurai Kamaraj University, Madurai

2004 B.Sc. (Mathematics) graduation from University of Madras, Chennai

EMPLOYMENT DETAILS

Jul’14-May’15 Prasad Corporation Ltd. as Production Manager

Key Result Areas:

Heading & supervising a team of above 200 personnel

Analysing key team metrics like quality, utilization, on-time delivery, etc. and ensuring that the team targets are met

To work on process enhancements that will improve the overall efficiency of the team performance

Collaborating with client/support functions (IT, Sales, Finance, HR, Admin, etc.) to resolve operational bottlenecks

Managing escalations during service failures and making sure that the business is retained by doing crisis management

Drafting and updating reports for the senior management on team performance

Jul’02-Jul-14 RR Donnelley India Outsource Private Limited, Chennai

Growth Path

Jul’02-Jun’04: Document Specialist

Jul’04-Dec’05 Project Coordinator

Jan’06-Jun’08 Senior Project Coordinator

Jul’08-Jun’10 Associate Production Manager

Jul’10-Jul’14 Production Manager

Key Result Areas:

As Production Manager

Heading & supervising a team of above 150 personnel

Analyzing key team metrics like quality, utilization, on-time delivery, etc. and ensuring that the team targets are met

Checking existing process steps and bring changes that will help in enhancing SLAs/team metrics

Collaborating with client/support functions (IT, FINTECH, Account Specialists, Admin, etc.) to resolve operational bottlenecks

Managing escalations during service failures and making sure that the business is retained by doing crisis management

Responsible for representing the team during periodic conference calls with on-shore managers for discussing team metrics, developments and for reporting team’s overall performance

Assessing the training needs of team members and implementing effective training programs

As Associate Production Manager

Liaised with the clients of all over the world to clarify queries and instructions for work

Drafted and updated reports for the senior management on team performance

Handled the in-take of work and assured that it gets completed by the committed deadline

Provided workarounds for the team to follow when they encounter challenges for which they have exhausted all their options

As Senior Project Co-ordinator

Spearheaded the management of leaves for the entire production team and ensured that required number of staffing was maintained based on team’s volume projections

Executed process changes across the team and assured process compliance

Acted as a mediator between production and management groups

As Project Coordinator

Looked after the shift of 40+ employees

Initiated jobs with appropriate resources, followed the jobs to ensure effective processing and delivered them as per the committed deadline

Conducted the audits of Standard Operating Procedures to ensure process compliance and outgoing quality

Carried out the troubleshooting of any issues encountered by the production team and escalated issues to the managers appropriately

As Document Specialist

Spearheaded the operations related to:

oTypesetting documents as per the requested style instructions

oPaginated documents to make sure that the content were evenly spread across the page layout and adhered with the typesetting guidelines

Carried out proofreading of documents to assure that all the style requirements were fulfilled and to confirm the content integrity

Noteworthy Accomplishments:

Recognized for travelling to:

oColombo (Sri Lanka) for 4 months (Dec’07-Apr’08) to mentor/groom the Project Coordinators and to train them on effective production management

oHong Kong for 15 days (Jul’08) to share best practices to the team and helping them on their typesetting training needs

Holds the merit of receiving:

oLeadership Excellence Award for the overall year during 2012

oLeadership Excellence Award for 4th Quarter during 2012

oLeadership Excellence Award for 2nd Quarter during 2012

Secured Best Performer Award among Middle Level Managers for 3 times (2nd Quarter 2009 and 1st & 4th Quarter 2010)

Recorded achievement in reaching among Top 30 Performers on the Reader’s Standardization Gage conducted for 250+ Proofreaders across the world

PREVIOUS EXPERIENCE

Mar’01-Jul’02 Raja Ramaniah & Co., Chennai as Accounts/Documentation Specialist

TRAINING

Underwent Personality Enhancement Programme at Madras Management Association, Chennai

PERSONAL DETAILS

Date of Birth: 7th October, 1981

Address: F-1, Saravanaa Flats, Plot No.-11, Jeeva Nagar, Kumananchavadi, Chennai-600056

Languages Known: Tamil and English

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