Ashfaq Ahmed
#**/*,* * * *TH Street,
Perambur, Contact #: +91-805*******.
Chennai 600011 E-mail: acp9qo@r.postjobfree.com
Objective
To pursue a challenging Career and be part of a progressive organization that gives me scope to enhance my knowledge and realizing my personal as well as organization’s goal.
Professional Summery
Responsible for Training, Handling Team, Quality and timeliness of operations.
Excellent interpersonal communication and organizational skills with proven abilities for the team.
Strong analytical, pattern detection and problem solving abilities.
Key Skills
Responsible for Managing the whole project Management related activities for the team of 50 members across various locations.
Having weekly and Monthly meetings with application team about the status of Project.
Solving Customer related queries via E-mail and Phone.
IPM+ is an integrated project management tool which helps in project planning, setting Milestones, Adding reviews, defects, maintaining change request details, & re-use information for a particular project.
Project Budgeting System (PBS) helps to keep a track of the Budgeted and the Actual Billing.
Allocating resource to the project (ALCON).
Order Management Systems (OMS) is an electronic system which processes the input data from users. Main purpose is to Maintain user information
Hands on experience on Handling Team, Handling Escalations and People Management.
Lead and influence team building activities.
Flair to handle all sorts of Escalation.
Maintain good working relationships with clients, employees and industry professionals.
Ability to work independently and to assist team members in resolving customer Issues.
Strong oral and written communication skills.
Strong problem solving skills and decision making ability.
Preparing reports in MS-Office.
Reward and recognition
Highly appreciated thrice by the client for Productivity, pro-activeness, Process knowledge and
Customer satisfaction.
Professional Work Experience
Total Work Experience: 11+ Years
Organization
Duration
Designation
Infosys Pvt Ltd.
Dec 2007 – April 2014
Project Management
Organization
Duration
Designation
Aala Gloves
July 2004 – Oct 2005
Export Incharge
Organization
Duration
Designation
KMR Online
Aug 2001 – Nov 2003.
Network Engineer
Organization
Duration
Designation
AIFIC
Oct 2000 July 2001
Computer Operator
Roles and Responsibilities at Infosys Pvt Ltd
Hands on experience on Handling Team, Handling Escalations and Project Management.
Responsible for Managing the whole project Management related activities for the Whole team of 60 members across various locations
Leading a Team and support the team in meeting the deliverables on time.
Deliver Good Quality of Service and provide quality feedback.
Solving Customer related queries via E-mail and Phone.
Conducting weekly and Monthly meetings with application team about the status of Project.
Allocating resource to the project.
Calculating efforts for overall project with respect to the resource.
Responsible for creating and merging of Master and child project code.
Billing the client on monthly basis when the project phase is completed.
Opportunity and proposal creation for the new project codes.
Knowledge of MS Project for effort calculation.
Daily Activity check in, check out and effort calculation in MS-Project
Training new resources.
Tracking Daily report via excel.
Scheduling Training Program for new resources.
Conduct employee performance reviews and development plans.
Roles and Responsibilities at Aala Gloves.
Responsible for making invoices, reviewing and fax to the clients.
Billing the clients.
Monitoring deliverables on time.
Handle Escalations.
Responsible for improving the Quality of products and deliverables.
Conduct stock and report the same to the sales team.
Articulate policy and procedures to customers and peers.
Facilitate and ensure communication throughout the team.
Roles and Responsibilities at Kmr Online
Worked as advisor for domestic calls for inbound and outbound calls.
Worked with customer in resolving Internet related issues like connection and browsing.
Promoted as Network Engineer.
Installation of Ethernet card in customer place.
Train the New Joiners on the process and provide Constructive feedback.
Handled Escalations.
Resolving user’s Issues within the Time Frame.
Helped the Team in pulling up the Daily calls & resolving Tickets.
Roles and Responsibilities at AIFIC
Worked as Computer Operator.
Updating the customer deposit balance.
Creation and cancellation of Bank Account.
Preparing reports in MS Office (MS Excel)
Updating of Ledger balance.
Education Qualification
Bachelor of Science(B.Sc Physics)
Post Graduation in Diploma in Computer Application (PGDCA)
Advanced computer Hardware and Networking (ADCHN)
Personal Profile
Father's name : Ashfaq Ahmed
Date of birth : Sep-09-1979
Sex : Male
Marital status : Married
Nationality : Indian
Languages known : English, Hindi, Urdu and Tamil
Strengths and abilities : Confident, Communication and interpersonal skills, Hard
& Smart Work, Quick Learner Punctual.
Hobbies : Swimming, Reading, Browsing and making friends.
Signature
(Ashfaq Ahmed)