Manager Management

Academic Profile

RICARDO DOMINIC

GILHOOLY

**** – 2009 Masters in Human Resource Management (73.40%)

Madras School of Social Work, Egmore, Chennai

Personal Data:

Date of Birth : 6 Jan.1986

2003 - 2006 Bachelors in Sociology (66%)

Sex : Male

Loyola College, Chennai-600034

Nationality: Indian

Marital Status: Single 2003 Standard XII Matriculation Examination (74.25%)

Doveton Corrie Boys Higher Secondary School, Chennai.

Permanent Address:

No 17/5 and 17/6, 2nd Floor, 2001 Standard X Matriculation Examination (77%)

Leslyn Heights, Doveton Corrie Boys Higher Secondary School, Chennai

Perambur, Main Road,

Personal Profile

Chennai – 600011.

Phone: 044-********

A self-motivated professional with a quick ability to achieve organization

integration and assimilation of job requirements. Interested to pursue a career that

Cell: +919********* poses challenges and opportunities for growth based on merit and performance.

E-Mail: Professional Experience

*************@*******.***

Arcadia Consulting Services Pvt Ltd/Enable Healthcare Inc (April

LinkedIn:

2012 – Present)

in.linkedin.com/in/ricardogil

hooly

Promoted to and currently working as a Manager.

Work profile:

Head the Business Development of the company product MDnet, an EHR

web based application, through channel partners, medical billing

companies, partner promotions, referral networks in addition to the

process of acquiring leads and scheduling application demonstrations

through rigorous follow up.

Conduct comprehensive software demonstrations to potential clients of all

tiers and follow up negotiation of product sale.

Manage client implementation consisting of account set up, data

export/conversion/upload/verification, eligibility activation, eLab

interface, ePresciption activation, immunization interface, fax interface,

software/account/template customization, Credentialing, EDI enrollment,

ERA enrollment and software training of all modules.

Manage eLab interface projects which consist of eLab interface

initiations, contract negotiation, PO approval receipts, interface

development coordination/management, client training, go live co-

ordination and AR on project completion.

Manage client services pertaining to incentive registration, meaningful use

training/support, compliance surveillance, attestation and reporting for

incentive acquisition.

Conduct optimum usage surveillance and administer strategic up selling

of value added features/services.

Oversee Technical/Application support.

Conduct research and development of the application through client

requests, needs, comparative analysis of EHR software’s and in house

analytical sessions.

Test and validate biweekly/monthly software releases.

Core member for the yearly ONC-ATCB certification of the software

through the Drummond group.

Oversee claim rejection, claim denial and

eRx/ERA/Eligibility/ORU/MRI/CCR/Automated call, text and email

tracker management.

In charge of overall AR pertaining to EHR, Implementation, RCM,

Transcription, and Interface.

Lead in ACO formulation amongst internal clientele and external ACO

acquisition and management.

Oversee end to end recruitment of all levels of personnel required by

working with internal recruitment personnel in sourcing, screening and

interviewing.

Manage teams across Chennai India, PEI Canada and NJ/NY/CA/OH/MD

USA.

Report directly to the CEO, MD, CIO and Head of Sales and Marketing.

Arcadia Consulting Services Pvt Ltd /Enable Healthcare Inc (October

2010 – March 2012)

Promoted to and worked as a Project Manager.

Work profile:

Account/Implementation Management

Account set up: Accurate completion and QA of implementation

questionnaire required for Clinic and Billing setup.

Customization: Software, account and template customization as per

client requirements.

Data migration management: Data export of patient demographics,

patient insurance details, insurance master and clinical data from the

clients existing system. On attainment conversion, upload and

verification on MDnet.

Credentialing: Service extended to clientele not enrolled with all or

few insurance companies. On confirmation following through with

credentialing process till point of completion.

Enrollments: EDI and ERA enrollments along with opening claim

gates for successful submission.

Feature activation: Eligibility, ePrescription, electronic medication hx

retrieval, Nuance dictation, etc.

Interface Management

eLab (Diagnostic and Radiology): eLab interface initiations, contract

negotiations, PO approval receipts, interface development

coordination/management, client training, go live co-ordination, and

AR on project completion.

Immunization: NJMMIS, NYIIS and CWIR interface coordination

and management

Software/Application Training

Administrative: Front office, Biller and Office Manager

Clinical: Medical Assistant, Nurse Practitioner, Physician Assistant

and Dr.

Arcadia Consulting Services Pvt Ltd/Enable Healthcare Inc (March

2010 – September 2010)

Worked as a Business Development Executive.

Work profile:

Identifying, researching and targeting new business prospects.

Managing and maintaining databases of potential clients.

Made a minimum of 150 outgoing telephone calls per day to

prospective businesses within the designated market area.

Gained new appointments from hot and cold leads.

Conducted comprehensive software presentations.

Follow up negotiation and contract formulation till client

acquisition.

Producing monthly pipeline reports for management purposes.

Providing support to the sales and marketing team through a variety

of additional activities.

Headed end to end recruitment of all levels of personnel required

through sourcing, screening and interviewing candidates.

Wind Pace Career Solutions (May 2009 – February 2010)

Worked as a Human Resource Manager.

Work profile:

Increased client pool through sales, business development,

marketing techniques and networking.

Client contract negotiation.

Built and developed a good understanding of client companies and

fostered relationships through regular visits and calls to ensure

satisfaction with the service provided and to encourage repeat

custom.

Advertised vacancies by drafting and placing adverts in a wide

range of media such as newspapers, websites, magazines and social

media.

Used candidate databases to match the right person to the client's

vacancy requirements.

Received and reviewed applications, managed interviews, tests and

created shortlists of candidates for clients.

Briefed candidates about the responsibilities, salary and benefits of

the job in question.

Preparation of CV and correspondence to be forwarded to clients.

Organized interviews for candidates as requested by the client and

informed them about their results.

Negotiated pay/salary rates and finalized arrangements between

client and candidates.

Reviewed recruitment policies to ensure effectiveness of selection

techniques and recruitment programs.

Projects/Training

MSSW

Semester I :

Fitness One Pvt Ltd (June 2007 – December 2007)

Introduced to the various HR activities such as Recruitment, Payrolls,

Training and Development, Performance Management and helped with

the recruitment process for entry level staff.

Semester II :

Indian Overseas Bank (January 2008 – April 2008)

Focused on the Training Methodology adopted and P erformance

Appraisal in the banking sector. Also conducted research in the field of

Human Resource Accounting.

Summer Internship :

Mitsubishi Heavy Industries Ltd (May 2008)

An overview of the personnel functions in relation to the manufacturing

sector.

Semester III :

Chennai Port Trust (June 2008 – December 2009)

Worked on a project titled “Effectiveness of Supervisors”.

Semester IV :

Intelenet (January 2009 – April 2009)

Final semester project titled “Employee Engagement”.

Loyola College

Semester VI :

Abu Palace (December 2005 – April 2006)

An overview of the management functions pertaining to the Human

Resource Department.

Technical Certifications

Completed a “Career Edge” course at “NIIT” scoring 80% in July 2004

(HTML, C++, .NET, Flash, Outlook 2000, SQL 7.0, Linux).

Completed a course covering Graphics with Specialization in

“Advertising in Print” at “Arena Multimedia” securing an A grade

with 80% in November 2005.

Skilled Certification

Completed a foundation and classic course at “L’Oreal Professional” in

September 2006 and wor ked part time as a Hair Dresser in the year 2007

at Studio Profile.

Responsibilities held during education

Active member in the students union at Loyola College for 3 years in

UG.

Captain of the Basketball team in School (Doveton Corrie), College

(Loyola UG) and the Trail Blazers Club.

Head of the School and College cultural team.

Active member in the C ommunity Development Services in Loyola and

MSSW.

Head organizer for the HR Symphony at MSSW in the year 2009.

Languages known

English, French, Hindi and Tamil.

Hobbies

Traveling, Photography, Music, Sports and Fitness.

Contact this candidate