Customer Service Assistant

SAMPA ACHARYA

**** ********* **** ** *** KK**, Atlanta GA 30329

Home: 913-***-**** *****.***********@*****.***

PROFESSIONAL SUMMARY

Administrative support professional experienced working in fast-paced environments demanding strong organizational, functional, technical, and interpersonal skills. Well-organized and detail-oriented with solid background in data entry, schedule management, event planning and front desk coordinator. Excellent communication and computer skills. Meet deadlines and work with a high level of multicultural awareness and adaptability.

SKILLS

Legal administrative support, Attention to detail and Critical thinking.

5 years of experience in Basic Office skills plus 60 wpm typing skills.

Budgeting and forecasting.

Knowledge of Social and new media, Internet marketing, and Digital media.

Dedicated Team player, organized and skilled multitasker.

Strong knowledge of designing and costuming techniques and tools.

Excellent painting, drawing and sketching skills.

Expert in making presentation/mood boards using PowerPoint, Adobe Photoshop and Illustrator.

Skilled in verbal and written communication plus strong quantitative and qualitative skills.

Advanced clerical knowledge and conference planning.

Excellent planner and coordinator.

Fast Typing, Filling, Data entry, Multiple-phone system experience and Self-directed.

Highly experienced in Microsoft word, PowerPoint, Excel, Outlook, Adobe Photoshop and Illustrator.

Basic Knowledge of Online and Mobile Marketing and Social Media Marketing.

Licensed Collector and Debt Collection Experience.

WORK HISTORY

Office Assistant

Georgia Perimeter College - Atlanta, GA May 2008 - May 2010

Composed and drafted all outgoing correspondence and reports for managers.

Oversaw inventory and office supply purchases.

Processed accounts receivable and accounts payable.

Managed executive calendar and coordinated weekly project team meetings.

Facilitated organized record retrieval and access by maintaining filing system of students.

Data entry using Microsoft Excel and reply to mails using Microsoft outlook.

Customer Service, booking appointments and taking multiple calls at the same time.

Handled understaffing, disputes, terminating employees and administering disciplinary procedures.

Office Assistant

Johnson County Community College- Dental Hygiene clinic - Overland Park, KS January 2011 - May 2011

Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.

Managed office supplies, vendors, organization and upkeep.

Directed guests and routed deliveries and courier services.

Answered and managed incoming and outgoing calls while recording accurate messages.

Opened and properly distributed incoming mail.

Screened all visitors and directed them to the correct employee or office.

Filling and Creating Patients records.

Customer Service and Cash handling.

Fashion Business Intern

Merchandise Mart - Chicago, IL August 2012 - May 2013

Planned merchandising and flow strategies based on current data, trends and forecasts.

Coordinated logistics and materials for board and staff events.

Created detailed expense reports and requests for capital expenditures.

Managed office supplies, vendors, organization and upkeep.

Directed guests and routed deliveries and courier services.

Customer Service and Keeping records of fabrics sold per day.

Repaired and replaced defective garment parts, including pockets, pocket flags and coat linings.

Coordinated pick-up with sample specialists and power point presentations.

Fashion Intern

StyleChicago.com - Chicago, IL August 2013 - May 2014

Led the aesthetic creation of new fashion products.

Positioned master pattern in clamp of grading device and set device to specified size.

Steamed and ironed fashion items in preparation for professional photo shoots.

Modeled garments such as dresses, coats, underclothing and swimwear.

Examined sketches, sample articles and design specifications to ascertain number, shape and size of pattern parts.

Negotiated with vendors on availability, product specs, distribution, delivery deadlines and price.

Organized all samples according to daily shooting schedule.

Worked with technical design and product management to ensure design packages were accurate and complete.

Coordinated pick-up with sample specialists.

Negotiated strategies relative to product costs, terms and return issues.

Organized Fashion shows and helped inviting our clients for fashion Shows.

Cashier and Apparel

Dick's Sporting Goods - Merriam, KS July 2014 – March 2015

Reordered inventory when it dropped below predetermined levels.

Instructed staff on appropriately handling difficult and complicated sales.

Examined merchandise to verify that it was correctly priced and displayed.

Created visual marketing and styled window displays.

Cashier

Dressing the Mannequins and excellent Customer Service.

Financial Professional and Collections March 2015 - Present

CBE Companies

•Processed customer transactions, including deposits, withdrawals and payments.

•Accurately and efficiently completed transactions for all customers.

•Treated all customers respectfully with great customer-service skills.

•Answered an average of 100 calls per day by addressing customer inquiries, solving problems and providing new financial information.

•Effectively managed a high-volume of inbound and outbound customer calls.

•Answered a constant flow of customer calls with up to 20 calls in queue per minute.

•Addressed and resolved customer product complaints empathetically and professionally.

•Gathered and verified all required customer information for tracking purposes.

•Accurately documented, researched and resolved customer service issues.

•Handling private accounts of Consumers, entering financial information and organizing accounts daily using different software.

•Call back consumers as required and also as per consumers’ requests.

•Always exceed monthly goals.

CERFICATE

Best Ramped Collector of The month BANKCARD Award n Certificate

EDUCATION

Columbia College Chicago, Chicago, IL (Graduated 2014)

Bachelor of Arts: Fashion Business and Costume design

GPA: 3.7/4.0

Johnson County Community College, Overland Park, KS (Graduated 2012)

Associate of Arts: Art History

Associate of Science: General Sciences

GPA: 3.6/4.0

LANGUAGES

English, Hindi, Bengali, Gujarati, Punjabi

ACHIEVEMENTS

Phi Theta Kappa Scholarship

Rubin Scholarship

Dean’s List Award with GPA 3.8

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