Customer Service Medical Assistant

***** ****** ** *******, ** *****

281-***-****(CELL)

************@*****.***

LATOYA KEGLER

OBJECTIVE

Seeking a position using strong organizational skills, superb communication skills and interest in management training with an organization.

CAREER PROFILE

Objective driven, hard worker with strong managerial skills and comprehensive oriented

Dedicated and hard working

Excellent multi-tasking ability in stressed environment

Exceptional adaptability and versatility

Microsoft Word/ Works

Microsoft Excel, Outlook (Beginner)

Telephone Situation

Typing/ Filing

Data Entry (touch/sight)

WORK OF EXPERIENCE

11/2014 – Present Unemployed Houston, TX

Looking for work

07/2013 –11/2014 Houston Training Schools Houston, TX

Student

Studied cosmetology

01/2013 – 07/2013 Media Riders Pearland, TX

Clinical Service Rep

Communicated with physicians, nurses, pharmacists and patients regarding the coverage determination and re-determination (appeal) process and decision outcome (favorable and unfavorable) with empathy and professionalism. Independently monitored and managed workflow, and assist pharmacists in maintaining workflow as required to meet all timeline requirements. Ability to multi-task within multiple systems and source programs.

8/2011 – 3/2012 Hertz Houston, TX

Gold Choice CSR Lead

Responsible for managing the rental process. Answered questions and provided directions in a courteous and expeditious manner upon exiting, maximized revenue by promoting optional services and promotional sales. Operated within the gold choice and exit gate area. Responsible for successful resolutions of customer complaints, adhered to company policy and procedures. Consistently demonstrated exceptional customer service skills

EDUCATION

2005 - Texas School of Business Houston, TX

Medical Assistant Certificate Received 2005

2001 - Houston Community College Houston, TX

Teacher Aide Certificate Received 2001

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