Computer Operator Help Desk

DeNolon Robinson Jr

**** ****** ** *.*.

Washington, DC 20019

Phone: 240-***-****

Home: 202-***-****

Email: *****@*******.***

Pomeroy Solution IT 10/2014 - Present

Sterling, VA

Computer/Tape Operator

Load/Unload media tapes from ATL and prepared to go to offsite storage. File media tapes to onsite vault and prepared online documents using Window Suite Office software.

Office of Personnel Management 8/2008 – 01/2012

Washington, DC

Computer Operator

Monitor production jobs from input and output queue from the Enterprise Server OZ/390 mainframe. Opened and closed batch files. Released jobs and applications from console to be executed. Knowledgeable of print room equipment such as 4135 Xerox printer, 4635 network printer, 4180 Pressure seal and LM-20 pressure seal machine. Receives continuous training in system operations. Performs standard and non-standard Initial Processes Load (IPL) with no assistance. Take corrective measures on the Enterprise server with no assistance. Prepares written reports on job delays, system malfunctions and of other operational difficulties or problems. Reason for leaving caretaker (Now deceased)

INFOPRO 10/2006-8/2008

Computer Operator/Help Desk (Contractor)

Utilize and maintain the Magic Help Desk software. Demonstrate excellent communication and phone skills. Work with users to identify and resolve connectivity their systems operating at the data center. Monitor the operation of multiple Mainframes, OZ/390, UNIX, NT, Windows 2000/2003, and networking resources. Handle correction of minor system malfunctions using established documented procedures. Operate and maintain peripheral equipment established procedures and escalate as required. Perform system and application start-up and shut down as directed. Monitor system environmental controls and shutdown as directed. Monitor system environmental controls (UPS, Fire and Smoke Suppression, Water Detection, and CCTV). Monitor Facility Access System. Monitor backup job activity, and intervene utilizing documented procedures. Maintain off-site rotation of all systems backups. Provide off-site shuttle support to move backups off-site. IPL computer system as schedule.

Computer Science Corp – Contractor 03/2001 – 4/2006

Computer Operator

Monitored schedule jobs on IBM/OS/390 MVS/JESII mainframe. Performed daily tasks in production schedule such as loaded and unloading tapes on a daily, weekly and monthly basis. Released and restarted jobs for productions. Responsible for shift turnovers and kept a record of all activities. Operated 3800 Laser Printers and 4245/4600 Impact printer. Monitored computer systems through systems console and visual monitor as required. Monitored Storagetek 9490/9310 automated cartridge system that included pulling scratch tape to go into the silo. Performed remedial maintenance when needed. Troubleshoot all problems arising on the shift.

ADDITIONAL INFORMATION:

Hardware: 4245 Impact printer, 3900/3800/3828 Laser printers, 3090/ES9000, 3420/3480 tape Drives, Kodak Komstar, Vax 6000, Vax 8700, Sun 6000,Storagetek 9310/9390,Hitachi Data Systems and Digtals.

Software: E-Mail, MDS, Omegamon, Netview, CICS, Microsoft, JES2, CA-1,CA-7, UCC7, Roscoe, Infoman, TSO, Express Delivery and Microsoft JCL.

Operating Systems: MS-DOS, Excel, 95-2000 Windows, UNIX, VAX VMS, MVS/ESA,UNISYS AND MVS/JESII OZ/390.

REFERENCES UPON REQUEST

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