Project Manager Technical Support

MELINDA R. KULPIN

**** * **** **. *******.******@*****.***

St. Charles, Illinois 60175 815-***-****

SUMMARY OF QUALIFICATIONS:

** ***** ***** ** ************ experience within the Marketing/Direct-Mail Industry. Extremely proficient in program and system design for both Internal and External Clients. I am best described as a proactive, self-motivated individual with outstanding organizational abilities, skills and experience. Strongly interested in pursuing a new and exciting career opportunity. Looking forward to working with a team of dedicated professionals who are willing to provide training and growth opportunities.

PROFESSIONAL EXPERIENCE:

Acxiom Corporation Downers Grove, IL

Delivery Analyst - October 2001– April 2015

. Supported one of Acxiom’s largest high profile clients.

. Troubleshoot, fix and resubmit failed jobs.

. Production processing system monitoring.

. Execution and interpretation of all production SQL scripts within the open system / server environments.

. Investigated user system access requests.

. Investigated and created better solutions that consistently exceeded client expectations.

. Created highly proficient focal coding.

. Maintained a vast knowledge of Acxiom customer data integration (CDI) and system products.

. Performed system migration for clients from outdated to the newest / most advanced data processing platforms.

. Created newly innovative solutions for all clients.

. Continuously provided recommendations to internal and external account teams to achieve better end results.

MELINDA R. KULPIN

2741 W Main St. *******.******@*****.***

St. Charles, Illinois 60175 815-***-****

CREATIVE AUTOMATION COMPANY Hillside, IL

Manager Database Services - September 1994 – October 2001

. Managed a team of eight employees.

. Effectively lead a team in the development, enhancement and maintenance of large customer databases.

. Continuously strived to develop efficiency methods to reduce costs while improving production turnaround time.

. Interpreted complex production orders and devised plans and methods to achieve and exceed client goals.

. Provided technical support to team and conducted internal meetings.

. Continually strived to achieve the most efficient / streamlined process for multiple products.

DIRECT MARKETING TECHNOLOGY INC. Schaumburg, IL

Project Manager - January 1990 - May 1991

. Worked on a DOS operating system and aided others associates in MVS conversion.

. Reported daily functions to client and account team on current status of orders and performed a variety of follow-up communication and functions.

METROMAIL CORPORATION Lombard, IL

Production Technical II - September 1986 - September 1988

. Processed various Client orders through the utilization of Merge/Purge, OS/JCL, Syncsort, Bal, Group 1 Comnet Postal Programs and COBOL Coding.

. Trained and mentored other associates.

Prior to September 1986 and dates in between not applicable, but available upon request.

MELINDA R. KULPIN

2741 W Main St. *******.******@*****.***

St. Charles, Illinois 60175 815-***-****

ITTL certificate

TECHNICAL SKILLS

Product knowledge and use of United States Postal Service (USPS) postal products including National Change of Address (NCOA) Link, Delivery Sequence File (DSF), Certified Address Selector

Grid enabled processing platforms

Orbiter

FOCAL

Ultra

Mainframe

FileZilla

Animate

WS-FTP-Pro

Microsoft Office Tools (Excel, Word, PowerPoint).

Acxiom based ~ UNIX, SQL and FOCAL training

TOAD

PL/SQL

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