Customer Service High School

Phyllis Jackson

Missouri City, Texas, *****

281-***-**** **********@*****.***

Objective

Seeking an administrative role with an opportunity for professional growth and the ability to enhance my professional skills.

Experience

McDonald’s - Houston, TX (7/14- 10/2014)

Crew Member

Provided excellent customer service to customers

Maintain order and ensure adherence to safety rules.

Provide customers with a quick and accurate service and show sensitivity to their individual needs.

Operate Cash Register, Food Preparation and cooking

Help in the upkeep of Facilities.

AMC Theater - Houston, TX (4/2013 – 6/2014)

Film Crew

Sell and collect admission tickets and passes from patrons at entertainment events.

Greet patrons attending entertainment events.

Examine tickets or passes to verify authenticity, using criteria such as color or date issued.

Guide patrons to exits or provide other instructions or assistance in case of emergency.

Maintain order and ensure adherence to safety rules.

Provide assistance with patrons’ special needs, such as helping those with wheelchairs.

Direct patrons to restrooms, concession stands and telephones.

Refuse admittance to undesirable persons or persons without tickets or passes.

Operate refreshment stands during intermission or obtain refreshments for press box patrons during performances.

Verify credentials of patrons desiring entrance into press box and permit only authorized persons to enter.

Target - Houston, TX (9/2012 – 3/2013)

Cashier and Customer Service

Receive payment by cash, check, credit cards, vouchers, or automatic debits.

Issue receipts, refunds, credits, or change due to customers.

Assist customers by providing information and resolving their complaints.

Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registersregisters, or optical price scanners.

Answer customers’ questions, and provide information on procedures or policies.

Sell tickets and other items to customers.

Process merchandise returns and exchanges.

Stock shelves, and mark prices on shelves and items.

Request information or assistance using paging systems.

USPS - Chicago, IL (11/2011 – 12/2011)

Casual Mailhandler

Bundle, label, and route sorted mail to designated areas depending on destinations and according to established procedures and deadlines.

Distribute incoming mail into the correct boxes or pigeonholes.

Operate various types of equipment, such as computer scanning equipment, addressographs, mimeographs, optical character readers, and bar-code sorters.

Sort odd-sized mail by hand, sort mail that other workers have been unable to sort, and segregate items requiring special handling.

Load and unload mail trucks, sometimes lifting containers of mail onto equipment that transports items to sorting stations.

Education

Proviso - Westhillside, IL

High School Diploma, May 2010

Skills

Effective oral and written skills, with extensive experience and skilled working in teams. Cashier experience, computer- literate (Windows,XP, MAC), highly resourceful and focused, combined with expeditious typing skills. (40+ WPM)

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