Customer Service Representative
Resume:
Jessica C Nicholson
Houston, TX, 77088
*******.*********@**********.***
Objective:
* As an experienced customer service representative I would like to put my earned skills and knowledge for working efficiently to good use. Analytical skills, problem solving attitude and positive approach has helped me a lot in the past and will help me in my work in the future too.
Skills:
* Demonstrated accuracy, attention to detail and ability to work well in team environment
* Strong background in all phases of customer service
* Work well in a high pressure environment
* Followed procedures and methods required
* Honest, personable, outstanding verbal communication skills
* Familiar with computer software
* Dependable - can work without supervision.
*Work with scanner device
* Type 34 wpm
Volunteer:
ALEC
8/2008-5/2010
Feed, read, and teach the children
Education:
* Dwight Eisenhower
Houston TX
Diploma
2006-2010
* Lonestar College
Houston, TX
Seeking Bachelor’s Degree
2011- Current
Work Experience:
* Home Depot
Houston, TX
02/2011- 12/2012
Sales associate
Greet dozen of customers daily offering assistances with purchases
Answering question regarding the item at hand
Pulling order and will call
• Maintain record controls and stock counts
Sale specialist
Assist customer with purchases, store protection plans and service packages.
Answer telephone inquiries from customers and stores regarding the status of orders, installs, and other service issues.
Documenting note on the computer through a SPOS system as while as written documents
Cardinal Health
Houston, TX
12/2012-12/2013
• Pick, pack and transport orders in a suitable and timely manner
• Maintain record controls and stock counts
Titlemax
Houston, TX
12/2013-current
Greeting customer
Answer telephone inquiries from customers regarding their accounts and the type of services we provide
Documenting notes into TLX,Atlas, and several other computer based programs
Filing, faxing, and taking payments
References
Available upon request
Contact this candidate