Customer Service Manager

Ashley Williams

*** ***** ******

East Bridgewater, MA 02333

E-mail: ********@*****.***

Cell: 508-***-****

Objective:

To obtain a customer service representative position where my customer relations experience will be utilized to improve customer satisfaction and experience, and enhance the company brand name.

Primary Skills:

- Scheduling

- Reliability

- Inventory

- Time management and organization

- Microsoft Office and general office skills

- Customer Service and Retention

- Team building

EXPERIENCE:

Assistant Manager, Friendly's Ice Cream

South Weymouth MA - October 2014 - June 2015

•Assist general manager with payroll, scheduling, inventory and ordering.

•Oversee training of new employees and ongoing development of crew members

•Supervise shifts of 5 to 12 employees.

•Ensure customer satisfaction and resolve customer issues on site

General Manager, McDonald's

Whitman, MA - August 2013 - October 2014

•Payroll, head of hiring and training, inventory management, scheduling 40+ employees, customer relations, received management training online and in classroom settings, including a business leadership capstone

•Organized fundraiser to support Whitman Baseball and Softball Association, earning $1,200 in donations.

•Participated in Community Service Learning program in cooperation with Whitman-Hanson High School, providing an internship to a year 12 student in marketing. Received commendation in June 2014 for a 31% increase in transaction counts during peak lunch hours

First Assistant Manager, April 2013 - August 2013

People Department Manager, August 2012 - April 2013

Shift Manager, April - August 2012

Crew Member, October 2011 - April 2012

EDUCATION:

East Bridgewater High School

Received diploma June 2010

Servsafe Certification, 2012-2017

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