Manager Customer Service

Objective

Highly self-motivated and goal-oriented professional committed to pursuing a long-term career in Data Entry. Offer a 10-year track record demonstrating strong analytical and problem solving skills, computer proficiency, and ability to follow through with projects from inception to completion.

Professional Experience

Alley Cats Entertainment February 2009 – March 2014

Food and Beverage Manager

Directed and organized Food and Beverage department.

Managed a staff of 25 people, provided administrative and analytical support to various departments.

In-depth knowledge regarding various computer skills that include word-processing, spreadsheets, and various programs.

Determined various ways to improve effectiveness of operations, and monitored work while ensuring compliance to all corporate standards.

Developed and created a more effective filing system to accelerate paperwork processing.

Managed confidential and legal information.

Capable of making strong and effective decisions for different complex problems.

Created and maintained inventory/pars/ & budget development within my department.

Researched and analyzed trends, and implemented strategic revisions based on data analysis.

Executed & supervised catering events, seminars, and food shows.

Conducted interviews & reviews, and developed incentives and structure within staff, as well as hiring and promotions.

Proficient in training the newly appointed staff members systematically and efficiently.

Main Event Entertainment January 2004 – December 2008

Food and Beverage Supervisor

Managed all staff scheduling, and oversaw daily job duties.

Lead staff through daily objectives, as well as food preparation, product planning, and menu development

Utilized 10-key to systematically input large amounts of data.

Identified and resolved system and account issues

Prepared monthly inventory records, as well as planned and monitored finished goods inventory targets.

Analyzed and determined historical sales and marketing data from sales history files.

Planned work orders and purchase orders, as well as preparing and updating reports.

Sorting, correlating, and verifying of documentation on a daily basis.

Gathered statistical information about clients and purchases.

Nebco, Inc formerly CBCA Inc December 2001 – August 2003

Accounting Clerical Support

Assisted department manager, while coordinating with other departments and developing solutions to increase efficiency of processes.

Entered customer orders, vendor receipts and invoice data.

Logged payments, and refunds, and archived archaic data.

Prepared daily logs and reports, and performed updates on various content and related tools.

Coordinated, maintained staff records, and structured file room.

Maintained various insurance documents, and filed within given parameters.

Capable of handling systematic balance reports for cash and checks received.

Utilized Vector programming, in order to analyze client status updates and information.

Education

University of Texas, Arlington August 2010 – In Progress

Bachelors of Art in Visual Communication – Fall 2016

Tarrant County College August 2000 – August 2004

Undergraduate coursework completed with an emphasis on business and technology.

Certifications

Certificate of Completion of Training

BPAA School of Entertainment

August 2012

Specialized techniques in Business and Customer Service Skills.

Skills

Strong history working and performing independently

10-key proficient

Budget Development

Marketing Research

Data Research and Analysis skills

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