Customer Service Technician

Evan Lowe

San Jose, CA 408-***-**** ****.*********@*****.***

PROFESSIONAL OBJECTIVE: Dedicated Year Up graduate pursuing a mobile technician position, and looking to diversify the IT workplace.

Experience

LinkedIn Corporation, Sunnyvale, California Feb 2015-July 2015

Mobility Infrastructure Intern

Responsible for the tracking and maintaining a database of over 5000+ corporate mobile devices utilizing LIAM asset management database tool.

Located and helped deactivate over 200 zero usage cellular lines, saving the company over $20,000

Experienced in troubleshooting various mobile platforms within iOS and Android devices (iPhone, Samsung S5, Nokia, Blackberry, HTC, etc.) using JIRA and Service Now ticketing systems.

Responsible for the procurement of mobile devices to ensure available inventory.

Created and maintained an inventory summary Excel spreadsheet used to track mobile device inventory. The spreadsheet is also used as a tool to support mobile procurement to ensure available stock.

Created user profiles in Fiber link Maas360 (MDM) to push out corporate emails and data to employee devices and if needed remotely perform selective or full wipes.

Managed billing and generated reports using Mobility Central and Tangoe to improve cost efficiency.

City of San Jose Library Department, San Jose, CA June 2013-Present

Library Aide

Responsible for the checking in, sorting and shelving of incoming inventory of books.

Responsible for ensuring there is available storage space for high number book intake.

Trained library customers to use the internal computerized library catalogue system and usage of the automated self check-in machines.

Provided customer service to library customers enabling them to locate materials, pay fines, acquire library cards, and how to use library computers (hardware and software).

Took Initiative to reorganize bookshelves to help market and promotion of books.

Relevant Skills

Project Management

HTML and CSS foundations

Hardware

Troubleshooting both MAC’s and PC’s, Virtual Machines

Desk configurations

Experience using iOSdev portal to beta test new iOS versions

Education

Andrew Hill High School Graduate 2012-2013

West Valley College

2013-2014

Year Up/Foothill College 2014-2015

oIntensive IT program that equips young adults with both soft and hard skill sets. The soft skills include public speaking, communication, constructive feedback, grammar analysis, customer problem resolution and phone etiquette. The hard skills range from the foundations of HTML &CSS to troubleshooting both MAC’s and PC’s.

Web Design

Created websites using the foundation of HTML and CSS

Troubleshooter of both MAC’s and PC’s through phone, in-person, and also through remote desktop

In depth grammar analysis

Learned how to construct a PC from the inside out, and also became familiar with all of its parts

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