Quality Analyst
Resume:
ANIETIE ESSIEN
******@*******.***
Summary
Intermediate knowledge of IT discipline to provide a hands-on approach to software quality assurance testing, OS & applications deployment, scripting, systems & root cause analysis and defect resolution. Learn, experience and share knowledge.
Education
University of Houston – Downtown BBA – Administration Management
2004
Employment
Software Quality Assurance Analyst
HALLIBURTON
2013 - 2015
Design, develop and review software use and test cases to validate application functionality per user requirements
Define, develop and implement testing strategy to ensure the full coverage of test cases
Execute software test-cases (Siemens NX platform) and monitor software behavior.
Identify, document, and verify defects (bugs), collaborate with developers for root cause determination and defect resolution
Capture defects and resolution in defect tracking database
Deploy operating systems (OS), software applications and prepare test-bed for test execution.
Measure and analyze product quality to advise the product owner and team
Coordinate and guide offshore test team to maintain consistent testing environment.
Provide QA support for product owners, end-users, customer care and software developers.
Proactively identify areas of improvement to improve testing process and software quality.
Assistant Manager
WALGREENS
2005 – 2013
Oversee the day-to-day operations of a Walgreens store
Monitor, analyze and manage the customer service quality and offer feedback and coaching to team members.
Greet customers and clinic patients, and offer assistance with products and services
Model and share customer service best practices with team members
Resolve customer complaints and help respond to customers’ special needs
Supervise the operation of store and team members, opening/closing/changing shifts, and task delegation
Perform and supervise merchandising: Plan and ensure the implementation, sets, resets and revisions
Supervise the receiving, stocking, pricing, returning, and transferring of merchandise
Moderate exposure to analysis of financial performance data for the store, pharmacy, and clinic
Coordinate new employee training, coaching and mentoring
Collector Dialer II FIRST DATA 2004 – 2005
Collection of delinquent accounts.
High volume inbound and outbound phone calls.
Following all required FDCPA and HIPAA regulations and system procedures.
Maintain a working knowledge of client policies and procedures.
Maintain acceptable call quality as determined by Management staff.
Software and Technical Skills
Testing Tools: Team Foundation Server, Microsoft Test Manager Suite, HP Quality Center, Siemens NX platform
Operating Systems: Windows Server 2008/2012, Windows 7/8.
Scripting: MS-SQL, Visual Basic, Windows Powershell, CSharp
MS Office Suite: MS PowerPoint, MS Word and MS Excel, MS SharePoint, MS Project
Software Standards: Software development life cycle model (SDLC), ITIL, Agile methodologies.
Software Testing Methods: Unit, Integration, Regression, Functionality, Systems and Performance Testing.
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