Customer Service Manager

Amy Drozda

Operations Manager

Arvada, CO *****

acp9fl@r.postjobfree.com - 315-***-****

Private

Looking for an entry level Administrative Assistant or Production related position. With room for growth, knowledge and advancement. My diverse Education, experience and skills make me an asset to any company. I am ultimately looking for a company to retire with.

Hotel Front Desk

Ameristar Casino Resort - Black Hawk, CO

February 2015 to Present

Responsibilities

Check ins/ outs, reservations and phojnes. Source analysis, profitably reports, over credit and direct pay

Accomplishments

I brought light to a dull environment, i made coworkers and guests smile and enjoy there time there

Skills Used

Customer service, computers, multi line phone systems, analysis and yield studies

Operations Manager

Cato Family Diner - Cato, NY

July 2012 to December 2014

Management of family run restaurant. Orders, accounts payable and receivable, employee hiring and firing, payroll, scheduling. All problem resolutions (customers and employees). Catering/event planning and execution.

Machine Operator / Lead Operator

Currier Plastics - Auburn, NY

August 2010 to May 2012

Run production equipment, pack orders, measure product weights, quality control inspections, employee problem resolutions.

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Missing job title

Self Employed - Cato, NY

January 2009 to August 2010

Set up new companies office systems. Computer programs, spread sheets and business tracking. Did monthly checks and reports for said clients.

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Projects Manager / Plant Supervisor

Atlas Healthcare Linen Services - Syracuse, NY

December 2005 to September 2008

All delivery routing and driver analysis. Special projects as needed. Ran linen services plant. Scheduling, quality control. Order packing and shipping. Employee effectiveness. Union resolutions.

SKILLS

Access, Excel, MapPoint, Publisher, Power Point computer experience. Employee relations and union relations, and diverse management skills. Accounts payable and receivable. Machine Operations, packing and shipping.

I am extremely motivated. I work hard with ambition to learn and grow. I possess extreme multitasking ability that is second to none. I embrace a challenge and work my way through anything put in front of me. I work well with others or on a solo basis.

Add Education

Education

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Associates in Paralegal / Legal Assistant

Rochester Business Institute

January 2004

Associates in Business Administration

Rochester Business Institute

April 2002

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