Customer Service Assistant

Amanda Fancy

*** **** ** ********** *****, B*V 6G2 902-***-**** ******.******@****.**

SUMMARY OF SKILLS

• Strong leadership

• Ability to work efficiently and within tight timelines

• Strong organizational and prioritization skills

• High degree of professionalism

• Ability to work independently or with a team

• Excellent inter-professional and communication skills

EDUCATION

September 2010-

Mount Saint Vincent University April 2015

Bachelor of Public Relations (Co-operative Education)

Minor: Marketing

September 2007-

Park View Education Center June 2010

High school Diploma

WORK EXPERIENCE

September 2014-

Guysborough Antigonish Strait Health Authority December 2014

Public Relations Student (Internship)

• Generated innovative ideas for events and campaigns

• Acted as a Community Health Board member

• Coordinated events and campaigns

• Lead the production of event materials and promotional

items

• Worked on details regarding event promotion, signage,

design

• Generated speaking notes for Vice President

• Developed and completed communication plans

• Created internal newsletters

January 2014-

Regional Municipality of Wood Buffalo April 2014

Intern Communication Advisor (Internship)

• Represented the Communications Department at council

meetings

• Created videos for employee recruitment using Adobe

Premiere

• Planned filming time with volunteers for recruitment

videos and developed scripts for the video project

126 Lake Rd Conquerall Mills, B4V 6G2 902-***-**** ******.******@****.**

• Created a communication plan for recruitment videos

• Attended FOIP Act orientation course and Crisis

Communication Workshop

• Created blog articles for the internal website

• Worked with Mayor and Chief Operating Officer to

generate video for employee recruitment

• Maintained an internal employee messenger newsletter

• Conducted media monitoring

May 2013-

Chester Municipal Chamber of Commerce August 2013

Marketing & Public Relations Assistant (Internship)

• Planned and organized the 2013 Chester Garden Tour

• Created media releases, posters, tickets and written

promotional materials

• Developed an asset map of the Chester Municipality

• Attended Chamber board meetings

• Maintained Facebook, Twitter, Instagram and Pinterest

accounts

• Attended courses such as the World Host Course

May 2013-

Chester & Area Visitor Information Centre August 2013

Tourist Counselor

• Communicated with local businesses and tourists from all

over the world

• Promoted local events and liaised with community

representatives

• Created and maintained a blog about events taking place

in Chester, NS

• Maintained Facebook and Twitter accounts to promote

festivals and events

Summer 2011 &

Canadian Red Cross (Bridgewater Branch) Summer 2012

Water Safety Promotions Officer/Office Assistant

• Prepared and delivered public speeches

• Travelled with Red Cross vehicle to set up display booths

and deliver presentations

• Created a float for the local parade which required

organizing volunteers, coordinating the construction of the

parade float and ensuring safety precautions

• Prepared presentations, posters and letters using various

software programs

• Planned events such as a volunteer appreciation day and

education days

• Provided reports to head office including equipment

requisition paperwork

• Maintained Facebook and Twitter pages to promote

126 Lake Rd Conquerall Mills, B4V 6G2 902-***-**** ******.******@****.**

events and provide updates

• Attended courses such as First Aid and CPR

Guardian Pharmacy June 2012-Present

Customer Service Associate

• Developed promotional video for the pharmacy

• Created and organized float for annual parade

• Designed promotional flyers during parade week

• Stocked shelves, handled cash and maintained cleanliness

of store

• Provided customer service, delivered prescriptions and

assisted pharmacists

October 2008-

Hillside Pines Home for Special Care September 2014

Dietary Aide

• Prepared and served food, considering food restrictions

and allergies

• Cleaned dining area for breakfast, dinner and supper

VOLUNTEER EXPERIENCE

Volunteer, St James Church

• Raised community awareness of church closure

• Created a Facebook page for updates and events

• Attended council meetings and contacted members of the

community to garner support

• Developed promotional materials for events

• Organized events and community gatherings

REFERENCES

References available upon request

Contact this candidate