Customer Service Loss Prevention
Resume:
VANESSA S. HENRY
Houston, TX 77096
**************@*****.***
OBJECTIVE
To obtain a position that will provide professional challenges, responsibilities and advancement commensurate with my abilities, experiences and value to your organization.
EXPERIENCE
Customer Service Consultant
October 2014 – Current
Sutherland Global Houston, TX
Retrieved inbound call from Veterans to enroll in the Veterans Choice Program. Completed authorizations for Veterans to be able to see Physicians and Specialty Doctors. Worked with the Veterans local Veterans Affairs Medical or Outpatient Facilities to have Consults uploaded into the VA Choice Program's database. Contacted Physicians and /or Specialty doctors to schedule appointments for Veterans. Communicated with Veteran to provide appointment and other pertinent information.
Dispatcher (Logistics)
April 2014 – October 2014
Quest Diagnostics Houston, TX
Dispatch Quest drivers to facilities in Louisiana, Mississippi and Texas. Daily intake of 350/400 calls in customer service from drivers, facilities, couriers and clients. Assist in resolving issues between drivers, facilities, couriers and clients
Loss Prevention Investigator
June 2013 – April 2014 Macy’s Department Store Houston, TX
Utilized store’s Closed Circuit Television Systems and database for daily investigations. Assisted in implementing departmental programs to reduce and detect shortages through daily audits
Dispatcher
January 2013 – June 2013
Harris County Toll Road Authority Houston, TX
Communicated with Precinct Constables from the Harris County Toll Road Authority. Dispatched authorized wrecker services while working with local and state 911 Operators. Trained on a nationwide NCIC database
Tier 2 Customer Service Representative
October 2011 – December 2012
AT&T Houston, TX
Assisting customers with troubleshooting DSL High Speed Internet/ U-verse Service. Utilized IWFT, TIDE, CSR Administration daily
Dispatcher
March 2010 – August 2010
St. Mary Parish Sheriff’s Office Franklin,LA
Trained on nationwide NCIC database to communicate with Sheriff Deputies. Completed calls on Netstar while working with local and state 911 Operators
Loss Prevention Supervisor
June 2009 – October 2009
JC Penney Department Store Lafayette,LA
Partnered with store management and supervisors for daily audits to reduce shrinkage. Utilized resources such as Closed Circuit Television to assist with internal and external theft. Supervised and trained a staff of 3 to 4 Loss Prevention Officers as required
Loss Prevention Supervisor
June 2008 – May 2009
Kohl’s Department Store
Houston, TX/ Lafayette, LA
Supervised a staff of 3 to 4 Loss Prevention personnel. Utilized Closed Circuit Television, Electronic, Journal, and Navistar daily basis for theft Implemented plan to insure store was Corporate and Regional audit ready at all times
Loss Prevention Investigator
November 2002 – June 2008
Macy’s Department Store Houston, TX
Partnered with store management and supervisors for daily audits to reduce shrinkage. Utilized resources such as Closed Circuit Television to assist with internal and external theft
EDUCATION
2008 Computer Applications Houston Community College Houston, TX
2006 Certified Commissioned Security OfficerHouston (Harris) Division Patrol Houston, TX
SKILLS
Strong computer, oral and written communication skills. Organized, goal oriented, self-motivated, team leader and player with the ability to learn quickly, perform and manage multiple tasks under pressure while paying particular attention to details. Computer application Microsoft: Word, Excel, Power Point, Access, Vista and Windows.
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