Customer Service Sales

Stephanie McCullough

Staten Island, NY *****

*************@*****.*** - 347-***-****

I have several years of experience in customer service with an intensive background in sales and collections.

I have excellent oral, as well as written communication skills. I am a team player and dedicated to accept any

deadlines or challenges given.

Authorized to work in the US for any employer

WORK EXPERIENCE

Security Guard

ADM Security - Staten Island, NY - 2015 to January 2015

Responsibilities:

Responsible for front desk duties,

Monitor security cameras, assist residents entering or existing the building, screen and distribute arriving parcel

and packages.

Skills Used

Professional customer service and safe security of premises.

Collections/Customer Service Rep

The New York Post Newspaper - Manhattan, NY - February 2007 to June 2009

Responsibilities

Responsible for collecting delinquent debt owed on customers accounts. Administered billing adjustments,

overrides, new starts, renewals, vacation stops and resumes. Promoted on going promotions and contests.

Maintained and updated customers accounts. Complete knowledge of company 's rates, terms, and policies.

Accomplishments

I increased sales, retained customers, as well as maintaining a high average of collecting delinquent debt.

Skills Used

I demonstrated a high level of people skills and customer service skills.

Consumer/Market Researcher

Opinion Access - Long Island, NY - July 2005 to March 2007

Responsibilities

Conduct market research on consumers options on various products, merchandise and services spanning a

clientele of several hundred, including Fortune 500 companies.

Accomplishments

Retained consumers interest in order to administer accurate and complete surveys.

Skills Used

Excellent Communication skills.

Full Time Temporary Employee

Pros-Staff Employment Services - Atlanta, GA - September 2000 to October 2003

Responsibilities

Worked in various locations as a fulltime employee, representing staffing agency. Performed various

administrative duties for both large and small corporations.

Accomplishments

Performed duties to fulfill companies standards in order to receive more assignments.

Skills Used

Excellent written and verbal communication skills. Attention for detail. Ability to complete all assignments given

in a timely and accurate manner.

Reservation Agent

Air Tran Airlines - College Park, GA - March 1994 to May 2000

Responsibilities

Booked and consulted flights for individuals and companies. Utilized multiple phone lines. Accessed best

travel plans in consideration of cost and flight time. Provided detail information on companies rates, terms and

policies. Accessed customers complaints and concerns, flight arrivals, departures and delays.

Accomplishments

Top 10% of reservation sales booked; daily, weekly and monthly.

Skills Used

Excellence verbal and written skills. Attention for detail. Excellent communication skills.

EDUCATION

Security Guard License - 8/16 Hour in Security Training - New York State Security Guard

License, January, 2015

Ray Castillo Training Institute, LTD. - Astoria, NY

2015 to 2015

BA Degree in English/Communications

Eastern Connecticut State University - Willimantic, CT

1975 to 1979

SKILLS

Excellent oral and written skills. The ability to listen and solve customers complaints and problems. Efficient

and prompt call volume. Type 45 wpm. The ability to work as a team player and leader. The ability to increase

company revenue.

Contact this candidate