Customer Service Technical Support

SARAH TRIMBLE KEE

**** ****** ***** **. **********, TN 38068 901-***-**** ********@****.***

EDUCATION

Bachelor of Business Administration

University of Memphis

2010

Major: Management Information Systems

Related course work: Databases, programming, business management, business ethics, business law, macroeconomics, microeconomics, statistics, marketing, accounting, and finance.

Member of MISA (Management Information Systems Association

SKILLS & ABILITIES

Microsoft Office Specialist: Access 2003 Certification

Microsoft Office Specialist: Excel 2003 Certification

Experience with SQL database language

Experience with Visual Basic language

Experience in Web Design

Experience in Customer Service & Support

Experience with Exchange

Technical Support

EXPERIENCE

Seasonal Tax Support Agent (AXC Forum Support)

Teletech, Intuit TurboTax

2014 to 2015

oResponded to customer questions dealing with taxes, technical issues, or other related concerns

oReported incidents of Personally Identifiable Information to Team Leads

oSubmitted informational updates for the TurboTax informational database regarding changes in the product, tax laws, or security concerns

Customer Care Professional

Sykes Enterprises, AT&T Business Care

2014 to 2015

oAnswered Inbound Customer calls

oHandled Billing and Technical issues for Customers

oEscalated calls as needed for additional technical support

Administrative Clerk

Safety Department, Hardeman County Correctional Facility

2013 to Present

Designed flyers for promotional employee events and Safety awareness campaigns.

Taught training classes to new and current employees on Safety and Hazard Communications.

Created and managed database for tracking inmate injuries and their causes.

Provided technical support to facility staff.

Information Services User Assistant

McWherter Library, University of Memphis

2007 to 2010

Brought positive recognition to the department by locating hard to find materials for Library patrons.

Found and reported numerous database errors which improved the accuracy of the Library’s information systems.

Assisted library patrons from students to professors in finding needed materials as well as answering any questions they might have.

Guided patrons on use of library technologies.

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