Manager Sales
Resume:
Steven E. Brown Jr.
Cell: 443-***-****
************@*****.***
Permanent Address:
Pasadena, MD 21122
Education: Frostburg State University, Frostburg, MD
AACSB accredited
Bachelors of Science, Business Administration with a Concentration in
General Management
Graduated May 2008
Work Experience: Director of Housekeeping/Executive Housekeeper, Holiday Inn Inner Harbor
February 2013 – Current
Responsible for the overall direction and operation of the Housekeeping Department
Responsible for operating under department budgets for labor and materials
Focused on time management for all employees including housekeepers, houseman, lobby attendants, supervisors, and laundry employees
Managing housekeepers minute per room to under 28 minutes
In the last two years, have saved over $50,000.00 in labor from an aggressive and effective scheduling process
Responsible for ordering all necessary equipment and materials
Responsible for the maintenance and cleanliness of entire 365 guest rooms, six meeting rooms and all other public space
Have improved guest scores and Tripadvisor scores over the last two years while operating under budget finances.
Housekeeping Manager, The Tremont Plaza and Grand Historic Venues
November 2010 – December 2012
Responsible for the overall direction and operation of the Housekeeping Department
Responsible for hiring, terminating, and corrective action for all housekeeping employees
Responsible for ordering all products and materials
Responsible for ensuring entire 300 room property and 90,000 square foot of banquet space are well maintained
Responsible for operating the department under P&L figures
Assistant Manager, The Bead Factory
February 2009 – November 2010
Supervised and managed 10 to 15 employees at 4 different stores
Responsible for the organization and displaying of merchandise
Gave insight and opinion of new merchandise to order based on sales volume and fashion trends
Responsible for creating and implementing work schedule
Responsible for adapting and overcoming employee call outs
Counted and verified daily revenue
Worked and interacted with customers on a daily basis
Sales Leader, Distinctive Solutions
June 2008 – January 2009
Responsible for generating customer acquisition and retention for Verizon
Rapidly promoted to Sales Leader
Trained and developed entry level employees
Financial gain strongly correlated to time management and personal planning
Internship, Union Memorial Hospital
6 Credits
June 2006 – June 2007
Investigated alternate transportation for hospital personnel
oContacted and met with Maryland Transportation Association (MTA) associates
Transferred scheduling of appointments to new computer program
oPreviously using manual methods
Reviewed and updated documents for recertification
Activities: Society for Advancement of Management, SAM
References available upon request
References
Troy Bennett
Former General Manager at The Tremont Plaza Hotel
Principle at eXceed Hospitality Asset Advisors
Contact Information: *********@***.***
Girra Guzman
Housekeeping Supervisor/Room Inspector at The Tremont Plaza Hotel
Contact Information: 443-***-****
Michael Raymond
President/Owner of The Bead Factory
Contact Information: 404-***-****
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