Manager Sales

Objective

Acquire a position with an influential company where excellent service skills, strong work ethic, and responsibility are coveted to increase the overall productivity of the business, with opportunities for advancement.

Education

University of Houston-Downtown

Major: Computer Information Systems

Projected Graduation Date: Currently attending

Experience

Texas Mesquite Grill Cypress, TX

General Manager July 2014-April 2015

Assisted in opening new location, with responsibilities such as planning out storage, cooler and cook line.

In charge of overall operation of restaurant. Tracked sales and labor costs on a weekly basis to ensure profitability.

Conducted inventory and ordering of all dry goods, proteins and restaurant supplies twice weekly. Evaluated best product to order based on quality versus price.

Responsible for manager schedule and cook schedule as well as overseeing all front of house and back of house schedules. Made sure amount of staff met level of business.

Oversaw cooks, making sure they were following proper cooking procedures and health/sanitation guidelines.

Coached managers to make them better. Went over points they missed, and how to fix it moving forward.

Oversaw training of all new employees. Worked with server manager on training schedule.

Was in charge of interviewing, including second interviews, and had final decision on hiring.

Pappasito’s Cantina Houston, TX

Supervisor January 2011-July 2014

In charge of back of house staff during each shift, making sure proper restaurant and health procedures are being followed. Provided guidance to front of house managers and all staff throughout shift to ensure restaurant ran smoothly and profitably.

Beverage Manager for concept’s busiest bar in Houston according to corporate sales data. Conducted weekly inventory and ordering on all liquor, beer, and wine and necessary equipment to meet level of business. Tracked weekly bar cost and performed bi-weekly depletion analysis to ensure maximum profitability for the company, while holding staff accountable for unforeseen loss. In charge of gift card sales and promotions throughout holiday seasons to make certain of meeting and exceeding sales goals.

Provided in depth training to multiple staff such as line cooks, dishwashers, bussers, bartenders, servers, and prep. Training focuses include time management skills, procedural discipline, and up selling techniques. Worked with junior managers, coaching them on areas of improvement.

Responsible for scheduling multiple staff areas of the restaurant, maintaining store demand and meeting employee needs. Maintained the bar schedule to maximize overall guest dining experience and ensure maximum store profitability. Managed all staff timeliness in order to minimize overtime, meeting store goals.

Previously in charge of multiple areas of responsibility including Communications, Safety, To-Go, Busser, and Dishwasher.

Pappasito’s Cantina Houston, TX

Waiter/Trainer/Bartender November 1997 – July 2009

February 2010 – January 2011

Work in fast paced and demanding environment while performing multiple tasks and duties at one time

Interpreted a multitude of customer needs and behaviors in order to provide the best service

Developed cross-selling/up-selling techniques allowing for me to meet and exceed managerial sales goals

Trained new employees through a two week extensive training period

Conducted weekly inventory and ordering of liquor for the restaurant while analyzing current and past product usage

Service Corporation International Houston, TX

Family Service Counselor July 2009 February 2010

Provided excellent service and built ongoing relationships with single families and the community through extensive product knowledge and proficiency of the industry

Implemented strategic cold calling, direct mail, and door-to-door sales techniques in order to generate leads and confirm appointments

Presented a variety of seminars, including Pre-Arranged and Veterans opportunities, to prospective clients determining the best product or service for their needs

Handled all processes of the sale including contract writing and after care follow-ups

Created and maintained a database of new and existing leads to formulate a pipeline for future business

Computer Skills

Microsoft Office Suite: Word, Excel, Outlook, Access, and PowerPoint

Eatec Solutions Software

Hotschedules

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