Customer Quality
Resume:
Dawnne Johnson
Fridley, MN 55421 ******.*******@*****.***
Profile
Quality Systems Development ● Implementation ● Metal Finishing Management
Professional with proven track record of quality systems development, implementation, and continuing management in metal finishing. Experienced leader responsible for day to day operation of large manufacturing facility. Provide technical and engineering support to customers. Skills include:
Project Management
ISO Specifications
Troubleshooting
Aerospace, Military, Customer Specifications
Auditing
Training Program Manager
Written Communication
Supplier / Customer Relations
Microsoft Office
Applications, Minitab, Access
Quality Metrics & Reporting
Technical Expertise-Metal & Metal Finishes
Professional Presentations
Customer Training
Professional Experience
OM GROUP, Maple Plain, MN 2012 –March 2015
Technical Sales and Support, General Metal Finishing Chemicals
Provided technical sales and support to existing customers, cultivated relationships with new customers, and provided customer support. Managed over $1.5M in customer accounts.
Addressed day to day quality and technical questions from customers and staff.
Provided ongoing and timely customer support addressing quality issues, production problems, new products and processes, continual customer training, and meeting changing customer needs. .
Addressed quality issues including identifying and verifying root causes, analysis of chemistry, and test runs.
Worked with R&D Department and customers in development and implementation of new products and processes. Provided training and education on new products and processes.
Managed large project with Illinois metal finishing company. Assisted in selecting best fitting process to meet their customer needs, performed first article process and approval, installed new process, and trained operators on process performance. Company landed large contract due to new process.
CO-OPERATIVE PLATING, St. Paul, MN 2001 – 2012
Quality Systems Manager
Responsible for managing up to 60 staff, worked with customers to develop and implement finishes and processes, worked with staff to flow down and communicate customer needs and requirements. Maintained knowledge in industry changes and general information.
Developed and implemented ISO compliant quality system.
Earned and maintained quality systems approval, product and process approvals from international agency (Nadcap), customers, and OEMs.
Dawnne Johnson Page Two
Insured proper flow down and execution of various quality and specification requirements.
Monitored daily processing to insure continued compliance with industry and customer specifications.
Prepared and conducted small-group and large group training sessions.
Communicated concepts and finish specific details to customers and end users to facilitate understanding.
Controlled nonconforming product, including root cause investigation, corrective action, and preventative action procedures.
Worked with suppliers to ensure conformance and accountability.
Provided oversight and periodic review of process control and product conformance testing.
Performed supplier audits as needed to maintain quality standards
Familiar with common quality tools including FMEA, Gage R&R, Control Plans
Ensured compliance with various international, national, and local regulatory agencies, including:
--Nadcap – National Aerospace and Defense Contractors Accreditation Program
--FDA and medical specification bodies
--FAA and other military/aerospace end users
--ISO 9001, ISO 13485, and AS 9100 Rev B and C
--OSHA, EPA, MPCA, and county and local environmental authorities
--Customer specific guidelines as required
HAWKINS CHEMICAL, Minneapolis, MN 1999 – 2001
Lab Technician
Performed routine analysis of customer provided samples.
Education
UNIVERSITY OF MINNESOTA, Minneapolis, MN
Chemistry, Biochemistry, Math; GPA: 3.89
Professional Development
Sales Training Class, Janek
Access SQL classes, Database Management Certificate, Normandale College
Performance Review Institute (PRI)
Auditor Training, Specification Training, Root Cause Analysis, Corrective Action Training
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