Event and Meeting Management/Employee Engagement/Project Planning

Jennifer L. Miller, CMP

Glendale, AZ 623-***-**** ********.*.******@****.***

PROFESSIONAL SUMMARY

Creative, dynamic and goal-oriented leader with over twelve years of successful experience in end to end program planning. Proven project management success in developing and implementing multiple meeting and event strategies across divisions and markets. High achiever with proven organizational and time management skills with the ability to exceed all defined objectives/outcomes. Strong range of interpersonal skills and ability to build sustainable long term relationships both internally and externally. Expertise in:

Event/Project Management

Contract Negotiation

Strategic Planning

Logistics

Budgeting/Forecasting

Relationship Management

Organization and Time Management

Multi-Tasking/Prioritization

PROFESSIONAL EXPERIENCE

AMERICAN EXPRESS, Phoenix, AZ. 1999 - Present

Meeting & Events Planner/Employee Engagement Leader/Business Analyst (2002-Present)

Successfully analyze, build strategy, execute, manage, evaluate and report on events from conception to completion for internal and external clients, increasing retention and engagement while decreasing attrition internally.

Phoenix Partner Liaison with EVPs Chief of Staff pertaining to Global Credit Administration events driving positive culture and increasing engagement through innovative marketing strategies.

Build and maintain relationships, negotiate contracts and manage process with internal and external vendors ensuring successful events from start to finish.

Manage annual budget, deliver events under budget and within tight time constraints that exceed expectations while ensuring the return on investment is profitable

Meet with senior leadership and key stakeholders gaining alignment resulting in seamless operations and maintaining relevance of events

Selected to be integral part of committee tasked with increasing awareness, developing strategy and driving career and development success through newly created Career Center

Interacts with employees and guests and serves as the liaison between shareholders and internal customers throughout various events and activities.

Analyze effectiveness of strategies and/or events utilizing various reports and feedback for continuous process improvement

Maintain department and company-wide policies and procedures meeting compliance standards

Executive Administrative Assistant (1999 – 2002)

Supported Service Delivery and Business Leader in Credit Operations, TSC, Service Management and I&CT

Developed, designed, promoted and implemented events for specific teams within Credit Operations and Service Management Department leading to employee engagement and retention

Provided clear and relevant communication and mediation between management and employees adding to transparency and productive culture

Coordinated various meetings, conference calls, and off-site conferences ensuring smooth operations

Managed and updated client accounts, monitored billing inquiries and expense vouchers, tracked employee time and payroll information, maintained accurate and concise computer records and inventory contributing to efficient operations of departments

EDUCATION

Valparaiso University, BA, Geography

PROFESSIONAL DEVELOPMENT/TRAINING

CMP Certification

Global Credit Administration – Leadership Academy

American Express Situational Leadership Training

American Express Time Management Training

Meeting Planning Boot Camp

AWARDS

GCA Excellence Award

Tribute Award

Excellence in Leadership Award

COMMUNITY INVOLVEMENT

Susan G. Komen 3-Day

St. Vincent De Paul Volunteer

Phoenix Children’s Hospital

Walk Now for Autism Speaks

St. Jude Children’s Research 5K

Packages from Home

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