Administrative Assistant Customer Service

ADRA BROWN

**** ****** ***** ****, **********,IN 46112, 317-***-****, ****.*****@*****.***

PROFESSIONAL SUMMARY

Superior analytical, communication, customer service, interpersonal and organizational skills.

Strong commitment to team dynamics with the ability to contribute expertise and follow leadership directives.

At ease in high-stress, high profile situations.

Provide timely and accurate clerical support in a fast-paced office environment.

COMPUTER SKILLS

Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook, and Access), ADP, AS400, Navision, WorkSmart, SharePoint, WDS II, DocMaster, Ariba.

EXPERIENCE

2015 TO PRESENT (CONTRACTOR)

Zee Medical

Indianapolis, IN

Key Key Account Coordinator

Responsible for interfacing with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions.

Determines the status of equipment returns, repairs, replacements, sales orders, delivery schedules, etc.

Collections confirm invoice receipt, payment reminders, handle invoice discrepancies, confirm checks for pick up

Maintains records of returns, schedule changes, product enhancements or changes, product pricing and resolves return credit problems.

Act as key account coordinator for designated key contracts: compile financial and non-financial customer reports when required, taking full responsibility of invoice procedures and invoice values.

2014 TO 2015

ESCO Communications

Indianapolis, IN

SERVICE COORDINATOR

Receive customer calls and determines problems they are experiencing. Prepares work orders for repair or maintenance of installed system.

Determine charges for service requests and prepare invoices.

Schedule appropriate staff for work to be performed and requisitions necessary parts or equipment for work orders.

Prepare necessary billing reports and open job reports for review by Service staff.

Adjust complaints concerning service rendered or billing. Refers complaints of service failure to appropriate staff.

2011 TO 2013

Cintas

Indianapolis, IN

ADMINISTRATIVE ASSISTANT

Prepared daily/weekly/monthly/quarterly reports and setting up group meetings and conferences for managers and partners.

Setup new accounts, taking customer calls and other miscellaneous projects maintaining customer account information.

Monthly reporting of information collected from multiple regional offices.

Scheduled routes and determined route requirements, prepared necessary route paperwork, coordinated customers' schedules and requests, handled customer call-ins for scheduling.

Champion Safety Trainer for all new hires.

2010 TO 2011 (SEASONAL)

Westside Center of Excellence

Indianapolis, IN

SITE COORDINATOR

Overseen daily operations of activities, work schedules, payroll, and performance evaluations.

Recruited program participants, members, and volunteers.

Developed and recommended new or revised program goals.

Organized annual fundraisers and community events.

Maintained databases used to record statistics for programs, personnel, and participants involved by evaluation and budgeting.

2007 TO 2010

Preferred Financial Solutions

Indianapolis, IN

ADMINISTRATIVE ASSISTANT

Conducted basic office tasks such as filing/sorting mail, answering and routing calls, copying/faxing documents, and greeting customers

Handled bi-weekly scheduling and payroll while meeting the specified deadline

Handled shipping and receiving of packages via UPS.

Daily reporting from data collected.

EDUCATION

2011 - PRESENT

Benedictine University

Lisle, IL – Online Division

BACHELOR OF SCIENCE:

Organizational Leadership

Psychology (minor)

REFERENCES

Furnished on request.

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