Customer Service Manager

Tommie Thorn

Professional and Customer Service Driven.

Madison, WI

***********@*****.*** - 309-***-****

Expert retail sales professional offering [24] years experience in retail customer service. Focused on exceeding

sales goals. Accomplished Manager with [10] years of managerial experience in a retail setting. Punctual retail

sales professional focused on exceeding expectations and building customer loyalty. Flexible schedule and

adaptability to changing work schedule. Areas of expertise include sales, customer relations, loss prevention

and inventory management.

Willing to relocate to: Austin, TX

Authorized to work in the US for any employer

WORK EXPERIENCE

Store Manager

Lane Bryant - Madison, WI - November 2014 to May 2015

Responsible for understanding the Brand's business, revenue and profitability model and works accordingly.

Ensuring that team manages work so that it adds maximum value to the Brand.

Commits to meeting the expectations and requirements of internal and external customers and stakehoders.

Accurately determines the length and difficulty of tasks and projects and develops appropriate timelines.

Communicates vision and purpose with enthusiasm and encourages others to buy in.

Gives credit to and recognizes individuals and teams who produce outstanding results.

Responsible for the recruiting, hiring, training, coaching and evaluating all associates.

Loss Prevention and Safety Manager

Boston Store - Madison, WI - October 2013 to November 2014

Responsible for driving and following up to the company's shortage program.

Communicating the company's Loss Prevention mission and expectations.

Working with management staff to monitor and prevent safety and compliance exceptions.

Conducting floor observation and video camera surveillance to apprehend external and internal shoplifters.

Responsible for the supervision, training, mentoring and coaching of loss prevention agents.

Working with Law enforcement and completing theft and incident reports.

Asset Protection Manager

Walmart - Madison, WI - March 2001 to October 2013

Worked with the management team to implement the proper division of responsibilities to prevent shrink.

Communicated clear expectations and goals to each team member.

Strategically scheduled team members to maintain optimal staffing levels at all times to prevent loss.

Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly

manner.

Fostered a positive work environment by consistently treating all employees and customers with respect and

consideration.

Hired, trained, evaluated, coached and mentored new asset protection associates to contribute to the store's

shrinkage and safety goals

Working with Law enforcement and completing theft and incident reports.

EDUCATION

High School Diploma

Carbondale Community High School - Carbondale, IL

1989

General Studies

Illinois Central College East Peoria - East Peoria, IL

ADDITIONAL INFORMATION

Skills

Highly Dependable

Fast Learner

Active listening skills

Customer-oriented

Excellent attention to detail

Motivated team player

Natural leader

Employee relations

Personable

Employee coaching

Interviewing

Recruitment/Staffing

Contact this candidate