Lorna J Knight, PMP/CSTE

** ******* ***** **, ***********, MS 39401 C: 601-***-**** acp99a@r.postjobfree.com

CAREER PROFILE

Experienced test, information technology and engineering professional with a proven track record fostering dynamic growth and increasing organizational efficiency. Ability to develop and implement feasible timelines and budgets, along with a capability to effectively lead cross-functional teams toward expanded opportunities and services. Managed and supervised end-to-end Testing/QA and systems development activities using an Onshore/Offshore staffing model across multiple projects for Fortune 100 and government organizations in industries such as DoD, aerospace, federal and state government, eCommerce, communications, utilities, energy, healthcare, insurance and banking/finance. Seeking a professional role to apply strong project management, testing, quality assurance and software development skills to the growth of a top firm.

AREAS OF EXPERTISE

Software Systems Quality Assurance

Research and Development (R&D)

SEI-CMM Methodology

Requirements Analysis / Management

Information Assurance/Cyber Security

SW Development Lifecycle

Test Strategizing, Planning & Exec

Marketing/Proposal Response

ISO 9000 and ISO 9002

Web Based Testing

Quality Assurance

Agile (Scrum) and Waterfall

QA/Test Management

Systems Engineering

Process Auditing/Improvement

Defect Prevention

IEEE Standards

Test Program Management

Software Development

Test Automation

Performance Testing

Project Management

Disaster Recovery

Budgeting / Estimation

Risk Management

CAD

IV&V

CERTIFICATIONS:

PMP (Project Management Professional)

CSTE (Certified Software Tester)

HP Quality Center

HP QuickTest Pro (QTP)

HP LoadRunner

Engagement Management

Java

HTML and XML

CGI/Perl

Previously held Secret Security Clearance (now expired)

PROFESSIONAL EXPERIENCE

CAPGEMINI CONSULTING LTD, Atlanta, GA October 2011 to Present

Senior IT Specialist (Consultant)

Successfully managed testing projects for multiple clients using waterfall and Agile methodologies in different industries such as ecommerce, utilities, healthcare and government.

Managed onshore/offshore teams of various sizes (4 to 12 team members) accomplishing all testing objectives

Developed and implemented Program Test Strategy and Program Test Plan covering the following areas such as: test scope, test environment, test tools, test types, test data management, entrance/exit criteria, test automation, defect management, and test metrics

Provided technical expertise and direction on setting up the Testing approach, testing environment, Test Tool setup, testing cycles, and Defect Management process for the project

Contributed to corporate knowledge by documenting the recommended methods and processes to successfully conduct performance testing using LoadRunner without the recommended installed protocols

Successfully managed the manual and automated testing of systems using SAP, PeopleSoft, Salesforce, Smart Metering, ETL and Data Warehouse technologies

Provided technical expertise and direction on setting up the Testing approach, testing environment, Test Tool setup, testing cycles, and Defect Management process for the project

Conducted knowledge transfer sessions to client resources covering the following areas: testing concepts, testing procedures, test management practices, testing tools, and test reporting metrics

Responded to request for proposals that resulted in new and extended multi-million dollar contracts

Conducted Automation Test Assessment to evaluate each individual projects approach to automation, identifying the proper automation test tools, and identifying which projects are prime candidates for automation

Highly customized HP ALM v12 for managing test cases, test scenarios, defects, requirements, feature development, issue/change requests using multiple projects and single sign-on methods

Created test training documentation for quality assurance, manual and performance testing.

Successfully provided test training and mentoring for 60 IT professional

Advised client on testing methodology and cross-industry supported tools for a variety of platforms

Single handedly provided performance testing services for numerous clients

Managed 14 concurrent performance testing projects using LoadRunner v11.52 achieving all client systems integration goals

Planned, designed, developed, executed, analyzed and reported of performance scenarios that included transactional and batch processes covering the following areas such as: test scope, test environment, test tools, test types, test data management, entrance/exit criteria, test automation, defect management, test metrics, and test governance processes

DELOITTE CONSULTING LLP, Hattiesburg, MS September 2008 to October 2011

Test Manager (Employee / Consultant)

Test manager for Deloitte Federal Practice Division, team size 18

Created and implemented a clearly defined vision, goals, strategy, organizational structure, and governance model for the HDC Testing Center of Excellence for the purpose to improve the understanding of business goals of the target projects and releases

Established testing methodology to guide testing activities under single testing umbrella. Prepared project diagrams, component interaction matrix, master test plan (and schedule), testing strategy (including negative testing, security testing), test case template, requirements traceability matrix, defect tracking protocol, test path diagrams. Recommended v-model diagram and extension to include installation tests

Provided coaching to testing staff and improved effectiveness and efficiency of testing

Managed the prioritization and allocation of resources to ensure delivery center testing scalability

Generated/presented timely system development metrics report for trend analysis

Planned, designed, developed, executed, analyzed and reported performance scenarios that included transactional and batch processes. Successfully created a Performance Test Plan for the project laying out the plan and approach for Load Testing

Provided technical expertise and direction on setting up the Testing approach, testing environment (SIT), Test Tool setup, testing cycles, and Defect Management workflow

Instituted daily defect triage meetings to ensure that defects were resolved in a timely manner

Provided Testing and Defect Metrics to executive management on a daily basis

Functioned as HP QC admin, customizing the tool to address test management needs for multiple projects and installing annual updates

BEARING POINT CONSULTING, Hattiesburg, MS November 2006 to September 2008

Delivery Center Test Manager (Employee)

Managed multiple test web-based projects, produced QA standards, managed software development, created testing templates, monitored compliance standards, established test case and defect reporting guidelines

Designed, developed and implemented cost-effective methods of testing and troubleshooting. Prepared test templates, diagnostic programs and procedures for new products

Developed QA/Testing course material for training in manual testing, automated functional testing and performance testing

Pioneered multiple productivity improvements by automating test validation, test data generation, defect prevention, and metrics dashboard using Quality Center, QuickTest Professional and LoadRunner

Consulted at client locations, leading a team to successfully develop implementation ideas that improve automated processing and test coverage

Provided risk/benefit analysis, systems planning, business information analysis and process improvement initiatives

Reduced overall cost by implementing automation framework enhancements

BELLSOUTH, Atlanta, GA February 2006 to November 2006

Senior Software Engineer (Contractor)

Managed VoIP test effort using Quality Center (Mercury Interactive) for requirements traceability, test case generation, execution, and defect management

Developed use cases, test plans, manual test cases and test reports for VoIP

Analyzed, designed, coordinated and supervised software system development to form a basis for the solution of information processing problems

Tested new systems to ensure that logic and syntax are correct, and that program results are accurate while assisting junior programmers with programming assignments

COX COMMUNICATIONS, Alpharetta, GA August 2004 to February 2006

Senior Software Engineer (Contractor)

Managed test web-based projects, performed manual, automated and load testing Mercury Interactive tools

Developed use cases, test plans, test cases and test reports using RUP methodology

Communicated with engineers and technical support staff regarding programming needs and performance

Provided support for software and system test verification of the integrated software applications to power massive Data Warehouse utilizing 27 collection servers for a database sized at 600GB

VCG SOFTWARE, Alpharetta, GA February 2004 to July 2004

Senior Software Engineer (Employee)

Developed plans, specifications, reports, developed and executed test cases (20% automated and 80% manual)

Led review meetings at test engineering tollgates. Perform system integration of deliverable hardware and test equipment/software.

Lead troubleshooting efforts to determine the cause of test failures.

Evaluated tools for software development (defect tracking and test automation)

Pioneered and mentored testing professional in test automation

GEORGIA DEPARTMENT OF LABOR, Atlanta, GA February 2003 to January 2004

Test Specialist/Project Manager (Contractor)

Developed and executed LoadRunner test scripts and manual test cases

Analyzed and selected new technology required for expanding computing needs throughout the organization

Produced course materials for LoadRunner, Quality Assurance, and Testing classes for over 100 students

Created schedules and prepared internal and data-system reports for backup management.

Managed project deployment lifecycle, defined requirements specifications, researched solutions, designed systems, support testing and oversee live implementation

Evaluated customer or product requirement specifications to develop total systems solutions within project timelines and cost constraints

Managed full software development planning process including the design of specifications, diagrams, techniques and strategies

Audited software and testing process, provided improvement recommendations and followed up on progress

KNOWLEDGESTORM, INC., Alpharetta, GA November 2001 to October 2002

Quality Assurance/Test Manager (Employee)

Evaluated, recommend, and implemented automated test tools and strategies using Test Director, WinRunner and LoadRunner

Supported other QA/Test Engineers with generating test plans, test case development, defect management, help desk processes, and test automation

Reduced turnaround times by 60% and costs by 50% through automating all functionality testing

Other experiences between January 1994 to November 2001 include Quality Assurance/Test Manager for Pivotal Corporation, Quality Assurance/Test Manager for nextHR.com, Senior Lead Engineer for Motorola Platform Software Division, Application Systems Consultant for Network Controls International, and Computer Systems Engineer for Corning Telecommunications.

Defense/Aerospace Professional Experience

Northrop Grumman, Pascagoula, MS October 2008 to December 2008

Lead Performance Test Engineer (BearingPoint Consultant)

Implemented Business Data Warehouse within Northrop Grumman Ship Building sector which provided clients with direct access to reports for managing daily ship operations

Managed the Oracle relational database that utilized Informatica to manage the ETL process and workflow, and Business Objects and Crystal Reports to access the front-end Web GUI

Designed performance testing training curricula and conducted classes for software engineers

United Technologies – Sikorsky Aircraft Division, Bridgeport, CT January 1992 to December 1993

Software Engineer (Employee)

Performed system engineering, software quality assurance, software testing, and software development in support of navigational control systems RAH-66 Comanche panel

Designed and developed code in C, C++ and assembly, conducted design and code reviews, participated in control board meeting, and audited software test executions. Developed and executed test procedures for each test scenario. Work with project personnel as required during testing of RAH-66 Comanche guidance systems

Created and analyzed documentation standards for the full lifecycle of software development based on MIL-STD-498

Performed qualification and design validation testing of systems, including planning, procedures, and execution of functional test to evaluate aircraft shock and vibration

General Dynamics – Electric Boat Division, Groton, CT January 1990 to December 1991

Electrical Engineer (Employee)

Functioned as a Research and Development engineer

Developed an algorithm using Fourier analysis to immediately superimpose noise cancelling effect on sound waves generated to reduce noise signature

Designed and developed software using C, C++ and assembly for several prototype navigational control and sonar systems for USS Seawolf (SSN-575) submarine

Performed decision tree analysis to identify highly desirable vibration reduction objectives

NASA – Marshall Space Flight Center, Huntsville, AL June 1980 to August 1980

Internship, Chemist (Student at Oakwood College) January 1981 to March 1981

Functioned as a quantitative and qualitative chemist

Analyzed Space Shuttle metallic engine elements

EDUCATION / SKILLS

Master of Business Administration, Rensselaer Polytechnic Institute, Troy, NY - 1992

Master of Science, Electrical Engineering, University of Florida, Gainesville, FL - 1989

Bachelor of Science, Mathematics, Electrical Engineering, Savannah State University, Savannah, GA - 1987

Bachelor of Arts, Chemistry, Oakwood University, Huntsville, AL - 1982

System: Windows, UNIX, VMX, OS/2, Linux, Red Hat, Novell NetWare, VMware

Languages: C, Turbo C, C++, Pascal, Assembly, XML, XSL, HTML, ASP, SQL, Visual Basic, Java, JavaScript, JavaBeans, Visual Basic, CSS, ISS, Shell, TSL (Test Scripting Language)

Test Tools: HP Application Lifecycle Management (Test Director, Quality Center), HP QuickTest Pro, HP LoadRunner, Performance Center, BTree Test Automation, WinRunner

Databases: SQL Server 2000, 2004, 2008, Oracle 8i, 9i, 10g, 11g, DBAccess

Data Communication Protocols: TCP/IP, UDP, VoIP, CDMA, Banyan, Frame Relay

Tools: Microsoft Office (Word, Excel, Project, Visio, PowerPoint), Wireshark, Lotus Notes, Ghost, CADRE FrameMaker, MKS, StarTeam, Subversion, Visual SourceSafe, LabVIEW, MATLAB, MathCad, Simulink, JIRA, Rational DOORS,

Controllers: 80X86, 6800, 8051, 1553

Contact this candidate