Customer Service Sales

Tatiana Alencar

**** ******* ***** ***** *****: 561-***-****

Lake Worth, FL 33467 Email: acp98n@r.postjobfree.com

Sales Professional

Self-directed Sales Associate credited with extensive Customer Service and Operations Management skills. Professional recognized for proficiency optimizing revenue profitability and international sales experience in both South and Central America. Effective communicator noted for expert budget management, innovative marketing strategies, and compelling sales presentations. Reliable leader acknowledged for the drive to optimize any business strategy to guarantee a rise in efficiency.

Areas of Expertise

Communication

Customer Service

General Sales

Marketing Strategies

International Sales

Real Estate

Professional Experience

Re/Max Prestige Realty December 2014– Present

Realtor

Utilize expertise as a sales expert to provide services as an independent contractor.

Demonstrate business knowledge and skills to reach overseas real estate aiming international buyers to buy properties in the US market.

Acquired in a short period of time 700K total of Real Estate listings and transactions.

Performing successfully Social Media Marketing and Lead Generation.

T-Mobile, New York November 2013 – July 2014

Sales Associate

Professional credited with aiding team to close sales by reaching/exceeding monthly goals. Lead in sales revenue amongst our sales team for 4 consecutive months with 80+ customer activations.

Applied skills to provide exceptional customer service in a timely matter. Converted customers from prepaid to postpaid by educating them on the benefits of having a postpaid account.

Embalaquim LTDA July 2007 – August 2013

General Operations Manager

Manager of sales, customer service, call center, and logistics department.

Displayed experience while responsible for accounting and on-time product delivery to high profile accounts.

Developed and managed B2B sales and customer relations to ensure excellence in sales and customer service.

Used interpersonal skills while liaising with customers and suppliers for the best pricing on products.

Provided Logistics and Supply Chain Management.

Education & Training

Bachelor of Science in Logistic Technology Management, Ulbra Lutheran University, Manaus, AM, Brazil

Technologist in the Management of Entrepreneurial Logistics

Florida Licensed Real State Sales Associate, Realtor, 2014-2014

BPO & REO Certified Designation – 2015 The REO Institute of Colorado

Property Management Certified – 2015 Gold Coast School

Additional Skills

Languages: Fluent in English, Portuguese, and Spanish

Logistics: Inventory Control, Allocation Resources, Forecasting Obstacles, Efficient Cost Cutting, and Supply Chain.

Sales: Retail, Wholesale, B2B, Customer Service and Inbound and Outbound Phone Sales Expertise, Real Estate Sales

Computer: Microsoft Windows and Microsoft Office 2010. Android and iOS systems. Typing 50WPM

Awards & Affiliations

2015 Re/Max Award for Outstanding Performance to the Real Estate Industry

Club Magenta, March 2014 TOP10, West Palm Beach, FL Scored 6 on Voice of the Customer (VOC), April 2014

Embalaquim Manager of the Year, 2011 Embalaquim Best Team Leader, 2012

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